TikTok Shop - Fulfillment Quality Control Specialist

TikTok; Fontana (CA); On-site; USD 97,000 - 136,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

TikTok Shop is seeking a Fulfillment Quality Control Specialist to monitor fulfillment quality metrics, conduct root cause analyses, and partner with logistics service providers and FC Operations to drive corrective actions. The role includes audits of picking, packing, inventory handling, and adherence to SOPs, with a focus on reducing defects and losses.

The role requires a Bachelor's degree in a related field and 3+ years in warehouse quality control or fulfillment operations.

Qualifications

• Bachelor's degree in a related field.
• 3+ years of experience in warehouse quality control, fulfillment operations, inventory management, or process improvement.
• Strong understanding of warehouse fulfillment processes, inventory accuracy, and operational quality metrics.
• Strong analytical, investigative, and root cause analysis skills.
• Ability to coordinate with LSPs and cross-functional teams to drive quality improvements.

Responsibilities

• Monitor and analyze fulfillment quality metrics to identify issues and quality risks.
• Conduct root cause analysis using data sources including WMS records.
• Partner with LSPs and FC Operations to implement corrective actions.
• Conduct regular FC quality audits covering picking accuracy, packing standards, and SOP compliance.
• Identify improvements to packaging, inventory control, and handling practices.
• Establish standardized quality reviews and track corrective action effectiveness.

Skills

Quality analytics

Root cause analysis

Stakeholder coordination

Warehouse operations knowledge

Data analysis

Education

Bachelor's degree in Supply Chain Management, Logistics, Quality Management, Industrial Engineering, or related field

Tools

WMS

CCTV investigations

Job description

TikTok Shop - Fulfillment Quality Control Specialist

Location:

Employment Type:

Regular

Job Code:

A97349

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Responsibilities

• Monitor and analyze fulfillment quality metrics, including Missing & Wrong CCR, Damage CCR, Inventory Variance, and other customer-facing fulfillment defects to identify recurring issues and quality risks.
• Conduct root cause analysis of missing, wrong, and damaged items by reviewing warehouse operational data, WMS records, CCTV evidence, and onsite execution processes.
• Partner with LSPs and FC Operations teams to develop and implement corrective and preventive action plans, ensuring effective resolution of recurring fulfillment quality issues.
• Conduct regular FC quality audits covering picking accuracy, packing standards, inventory handling, fragile-item packaging, and operational SOP compliance.
• Identify opportunities to improve packaging standards, material usage, inventory control procedures, and warehouse handling practices to reduce customer complaints, product damage, and operational losses.
• Establish standardized quality review mechanisms, track corrective action effectiveness, and continuously improve quality-related SOPs and operational control measures across the FC network.

Qualifications

• Bachelor's degree in Supply Chain Management, Logistics, Quality Management, Industrial Engineering, or a related field.
• 3+ years of experience in warehouse quality control, fulfillment operations, inventory management, or process improvement.
• Strong understanding of warehouse fulfillment processes, inventory accuracy, and operational quality metrics.
• Strong analytical, investigative, and root cause analysis skills.
• Ability to coordinate with LSPs and cross-functional teams to drive quality improvements.

Preferred Qualifications

• Experience in e-Commerce fulfillment quality management, 3PL operations, or warehouse auditing.
• Familiarity with WMS, inventory reconciliation, CCTV-based investigations, and warehouse quality control processes.
• Experience in quality auditing, CAPA (Corrective and Preventive Action), SOP standardization, or Lean/Six Sigma methodologies.

Job Information

The base salary range for this position in the selected city is $97200 - $136080 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and
• 3. Exercising sound judgment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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