Fulfillment Ops Manager - Lead Teams, Drive KPIs

FCP Euro; Milford (CT); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

PTO 120 hours + 40 sick time

401(k) with company match

Employee discount on catalog parts

Job summary

FCP Euro in Milford, CT is seeking an Operations Manager to lead the Fulfillment Center, develop AOMs, Team Leads and front-line staff, and ensure KPIs, a safety-first culture, and excellent customer experiences. Reporting to the Director of Outbound Operations and Retail, you will drive daily operations and process improvements.

You will implement Lean initiatives, manage high-volume workflows, and mentor teams to deliver top-tier performance while maintaining a strong focus on customer

Qualifications

• Minimum of 5 years of leadership experience in distribution/fulfillment/operational management.
• Experience in high-volume, fast-paced environments balancing multiple priorities.
• Data-driven decision-making and Lean principles.
• Strong people leadership with front-line teams.
• Customer-focused daily planning and decision-making.
• Excellent communication, problem-solving and escalation skills.
• Tech-savvy with WMS experience; implementation is a plus.
• Willingness to work weekends or nights as needed.
• Spanish language skills preferred but not required.

Responsibilities

• Oversee operational execution to meet KPIs and SLAs.
• Lead and develop AOMs, Team Leads and front-line staff.
• Drive safety, quality, cost efficiency, and delivery performance improvements.
• Implement standard work methodologies across shifts to boost productivity.
• Mentor and develop teams, encouraging collaboration and accountability.

Skills

Leadership

Data-driven decisions

Communication

Problem-solving

Customer focus

Tech-savvy

Bilingual Spanish (preferred)

Tools

Warehouse Management System

Job description

FCP Euro in Milford, CT is seeking an Operations Manager to lead the Fulfillment Center, develop AOMs, Team Leads and front-line staff, and ensure KPIs, a safety-first culture, and excellent customer experiences. Reporting to the Director of Outbound Operations and Retail, you will drive daily operations and process improvements.

You will implement Lean initiatives, manage high-volume workflows, and mentor teams to deliver top-tier performance while maintaining a strong focus on customer