Operations Manager

FCP Euro; Milford (CT); On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

PTO 120 hours + 40 sick time

401(k) with company match

Employee discount on catalog parts

Job summary

FCP Euro in Milford, CT is seeking an Operations Manager to lead the Fulfillment Center, develop AOMs, Team Leads and front-line staff, and ensure KPIs, a safety-first culture, and excellent customer experiences. Reporting to the Director of Outbound Operations and Retail, you will drive daily operations and process improvements.

You will implement Lean initiatives, manage high-volume workflows, and mentor teams to deliver top-tier performance while maintaining a strong focus on customer

Qualifications

• Minimum of 5 years of leadership experience in distribution/fulfillment/operational management.
• Experience in high-volume, fast-paced environments balancing multiple priorities.
• Data-driven decision-making and Lean principles.
• Strong people leadership with front-line teams.
• Customer-focused daily planning and decision-making.
• Excellent communication, problem-solving and escalation skills.
• Tech-savvy with WMS experience; implementation is a plus.
• Willingness to work weekends or nights as needed.
• Spanish language skills preferred but not required.

Responsibilities

• Oversee operational execution to meet KPIs and SLAs.
• Lead and develop AOMs, Team Leads and front-line staff.
• Drive safety, quality, cost efficiency, and delivery performance improvements.
• Implement standard work methodologies across shifts to boost productivity.
• Mentor and develop teams, encouraging collaboration and accountability.

Skills

Leadership

Data-driven decisions

Communication

Problem-solving

Customer focus

Tech-savvy

Bilingual Spanish (preferred)

Tools

Warehouse Management System

Job description

As an Operations Manager, you’ll be at the forefront of our Fulfillment Center, leading teams and driving operational excellence. Reporting to the Director of Outbound Operations and Retail, you will be responsible for developing AOM’s, Team Leads, and front-line employees, ensuring business Key Performance Indicators (KPIs) are met, and fostering a high-performance, safety-first culture. Your ability to motivate, plan, and adapt will be essential as you oversee daily operations, implement process improvements, and ensure outstanding customer and employee experiences.

FCP Euro is an industry-leading online retailer specializing in replacement parts for European vehicles. Headquartered in Milford, Connecticut, we’ve been recognized on the Inc. 5000 list of fastest-growing private companies eight times in the past decade. At FCP Euro, we blend cutting-edge technology with an unwavering commitment to customer service, creating a culture that drives innovation and excellence. We’re passionate about what we do and are always looking for ways to grow, learn, and improve.

Responsibilities and Duties:

Operational Execution & Performance

• Ensure all KPIs are met, including inputs to Perfect Order Rate, on-time shipments, defect reduction, aged tasks, and production levels
• Manage weekly and daily operations to meet Service Level Agreements (SLAs) and ensure smooth, efficient workflows

Team Leadership & Development

• Mentor, train, and develop Assistant Operations Managers, Team Leads and front-line employees, fostering career growth and continuous learning
• Create a positive, feedback-driven team culture that encourages collaboration, innovation, and accountability
• Adapt to evolving business needs while maintaining a sharp focus on the customer experience

Process Optimization & Continuous Improvement

• Drive initiatives to enhance safety, quality, cost efficiency, and delivery performance
• Implement and refine standard work methodologies across shifts to boost productivity and streamline operations

Experience and Skills:

• A minimum of 5 years of leadership experience in distribution center, fulfillment center, or operational management, with a preference for experience in picking, packing, and shipping processes
• Experience managing in a high-volume, fast-paced environment and balancing multiple priorities
• Data-driven decision-making and implementation of Lean operating principles
• Strong people leadership skills, with a track record of managing front-line teams effectively
• Customer-centric approach to daily planning and decision-making
• Exceptional communication, problem-solving, and escalation skills in fast-paced environments
• General tech-savvyness experience with Warehouse Management Systems and implementaiton a plus
• Ability to work weekends or nights, as needed
• Bilingual in Spanish (preferred, but not required)

Benefits and Perks:

• Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution
• 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time plus Company Holidays
• 401k with Company deposit and match
• Discounted prices on our catalog of European car parts!

Compensation:

This is an exempt salaried role with a base salary of $95,000 - $110,000 base, with a total compensation opportunity of $104,000 - $125,850 annually

FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law.