Fulfillment Operations Lead — Night Shift & Growth

ShipBob; Fort Worth (TX); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Maternity Leave

Paid Holidays

Flexible Time Off

Sick Leave

Wellness Days

401K Match

Job summary

ShipBob is seeking a seasoned Fulfillment Operations leader in Fort Worth to manage staff, foster a positive work environment, and drive customer satisfaction. You will oversee distribution operations, HR, and recruitment while aligning with revenue goals.

You’ll lead with data, set team goals, and ensure safety standards. The role reports to the Senior Operations Manager, Fulfillment Operations, with back-up coverage at the same leadership level.

Qualifications

• 4+ years of leadership experience.
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
• Experience with safety procedures within a distribution center environment.
• Established track record of taking ownership and delivering results.
• Understanding of Lean and Six Sigma.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Responsibilities

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
• Ensure that we meet and exceed our merchant’s expectations.
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
• Additional duties and responsibilities as necessary.

Skills

Leadership experience

Lean Six Sigma

Data-driven decision making

Team coaching

Safety procedures

Physical stamina

Shift flexibility

Education

Business, Operations, Supply Chain or related

Job description

ShipBob is seeking a seasoned Fulfillment Operations leader in Fort Worth to manage staff, foster a positive work environment, and drive customer satisfaction. You will oversee distribution operations, HR, and recruitment while aligning with revenue goals.

You’ll lead with data, set team goals, and ensure safety standards. The role reports to the Senior Operations Manager, Fulfillment Operations, with back-up coverage at the same leadership level.