Fulfillment Ops Area Manager — People-First Leader

Menlo Ventures; Fort Worth (TX); On-site; USD 54,878 - 73,170; Full time

Benefits offered by this job

Medical, Dental, Vision & Basic Life

Paid Maternity/Parental Leave Program

Paid Holidays & Flexible Time Off

Paid Sick Leave

Wellness Days (1 day/quarter)

401K Match

Comprehensive Benefits Package

Job summary

ShipBob is seeking an Area Manager in Fort Worth, TX to lead 30+ warehouse associates and drive performance in a fast-paced fulfillment center environment. You will develop talent, manage labor, review forecasts, own KPI reporting, and uphold safety and quality standards while fostering onsite engagement.

This role reports to the Director, Sort Center Operations. The company notes a base salary range of $54,878 - $73,170 with a total compensation potential up to $91,463, plus a discretionary

Qualifications

• 2+ years of people management and operational leadership experience within a high-volume 3PL fulfillment environment.
• Ability to manage performance, deliver feedback, train and develop talent for professional growth.
• Strong computer skills and have a working knowledge of programs such as Microsoft Word and Excel, PowerBI and TMS systems.
• Excellent attention to detail and communication skills.

Responsibilities

• Manage, build, and develop a team of 30+ warehouse associates.
• Review weekly work forecasts and identify productivity requirements to meet overall building objectives.
• Partner with other Area Managers to balance labor ensuring we are operating an efficient shift while meeting all goals.
• Own operational metric reporting, including, but not limited to, VCPO, UPH, OPH (Batch, Labelling, Pick, Pack), on-time receiving and shipping, merchant SLA’s and Injury Rate.
• Responsible for ensuring teams are properly trained on processes and procedures, understand metrics and performance goals, and that their needs are addressed so they can best perform in their roles. Assign tasks, provide coaching and accountability, and motivate team towards achieving performance goals.
• Develop Lead talent ensuring Lead associates are provided necessary tools, training, and resources to meet standards.
• Actively foster employee engagement onsite by participating in activities, events, and programs that contribute to workplace culture, a positive work environment and employee wellbeing.
• Review and approve associate timecards daily.
• Serve as the contact for escalated issues, with the ability to mitigate risk and resolve quickly and effectively.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Supervises daily workflows to ensure products are handled and stored correctly in accordance with defined safety and quality procedures. Maintains compliance with hygiene and contamination control standards and promotes a culture of accountability among associates.
• Additional duties and responsibilities as necessary.

Skills

People management

Operational leadership

Excel

PowerBI

KPI tracking

Communication skills

Analytical skills

Ambiguity tolerance

Stakeholder management

Tools

Microsoft Word

Excel

PowerBI

TMS systems

Job description

ShipBob is seeking an Area Manager in Fort Worth, TX to lead 30+ warehouse associates and drive performance in a fast-paced fulfillment center environment. You will develop talent, manage labor, review forecasts, own KPI reporting, and uphold safety and quality standards while fostering onsite engagement.

This role reports to the Director, Sort Center Operations. The company notes a base salary range of $54,878 - $73,170 with a total compensation potential up to $91,463, plus a discretionary