Operations Leader, Fulfillment & Growth

ShipBob; Moreno Valley (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Basic Life Insurance

Paid Parental Leave

Paid Holidays

Paid Sick Leave

Wellness Days

401K Match

Job summary

ShipBob is seeking an Operations Leader to manage staff, foster a positive work environment, and drive customer satisfaction at our Moreno Valley facility. You will oversee distribution operations, HR, and recruiting, guiding the team to hit revenue goals with a hands-on, data-driven approach.

Reporting to the Senior Operations Manager, Fulfillment Operations, you’ll implement lean practices, ensure safety compliance, and share best practices across locations to fuel growth and efficiency.

Qualifications

• 4+ years of leadership experience.
• Degree in Business, Operations, Supply Chain, General Management or a related field, preferred.
• Experience with safety procedures within a distribution center environment.
• Established track record of taking ownership and delivering results.
• Understanding of Lean and Six Sigma.
• Ability to lift up to 50 lbs without restriction.
• Able to stand and walk continuously during and up to a 8-10 hr shift.
• Able to bend, stoop, reach above, and push/pull frequently.

Responsibilities

• Direct several operational aspects including distribution operations, customer service, human resources, and recruiting.
• Ensure that we meet and exceed our merchant’s expectations.
• Manage performance KPIs, identify and track key metrics and plan continuous improvement efforts for your facility.
• Use data driven reports and analyses to identify avenues for continuous improvement and propose solutions that meet challenges and leverage growth opportunities.
• Hire, train, coach and motivate team members in your facility; you will be responsible for setting the team’s goals and managing them.
• Establish, follow and enforce safety standards and procedures in compliance with a healthy work environment and legal requirements.
• Share knowledge with other locations and headquarters on effective practices, competitive intelligence, business opportunities and needs.
• Accountable for ensuring that all operational processes, including receiving, storage, handling, and shipping, maintain the safety, quality, and legality of products. Supports adherence to standard operating procedures and ensures timely escalation of any product-related issues.
• Additional duties and responsibilities as necessary.

Skills

Leadership

Ownership

Lean & Six Sigma

Safety procedures

People management

Physical stamina

Education

Bachelor's degree in Business / Operations / Supply Chain / General Management

Job description

ShipBob is seeking an Operations Leader to manage staff, foster a positive work environment, and drive customer satisfaction at our Moreno Valley facility. You will oversee distribution operations, HR, and recruiting, guiding the team to hit revenue goals with a hands-on, data-driven approach.

Reporting to the Senior Operations Manager, Fulfillment Operations, you’ll implement lean practices, ensure safety compliance, and share best practices across locations to fuel growth and efficiency.