Fulfillment Operations Lead - Drive Guest Experience

Target; Fairview (KY); On-site; USD 33,000 - 56,000; Full time

Job summary

Target in Kentucky is seeking a Fulfillment Operations Team Leader to guide a busy store fulfillment floor, coach a team of hourly associates, and ensure every guest experiences Easy, Inspiring and Friendly service.

In this role you will lead workload planning, review fulfillment metrics, develop daily plans, and drive continuous improvement while upholding food safety, accuracy and security across pickup, ship-from-store and in-store operations.

Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age or older.
• Retail experience preferred, but not required.
• Lead and hold others accountable.
• Learn and adapt to current technology needs.
• Work independently and as part of a team.
• Manage workload and prioritize tasks independently.
• Welcoming and helpful attitude toward all guests and other team members.
• Effective communication skills.

Responsibilities

• Deliver guest experience commitments.
• Ensure team understands and delivers on guest experience commitments.
• Observe and provide feedback; hold team accountable.
• Review fulfillment metrics and identify opportunities.
• Demonstrate service culture and coach expectations.
• Lead team to drive fulfillment goals and store profitability.
• Use workload planning tools to complete scheduled workload and all orders.
• Review fulfillment reports to identify gaps.
• Create daily plans for the team.
• Maintain safety and compliance; safety culture.
• Enable efficient pickup and ship-from-store.
• Recruit and onboard new team members.
• Set goals around quality and timeliness; close training gaps.
• Follow food safety guidelines and stock supplies.
• Assist with ordering.
• Occasionally act as store-level leader on duty.
• Demonstrate inclusivity and equitable experiences.
• Lead safety culture through modeling and recognizing safe behaviors.
• Model execution of security processes.
• Support merchandise protection strategies across the total store.
• Lead and demonstrate onboarding and learning; close skill gaps.
• Address store emergency and compliance needs.
• Support guest services such as back-up cashier, order pickup, and Driveup.
• All other duties based on business needs.

Skills

Guest service

Leadership

Adaptability

Teamwork

Multitasking

Communication

Education

High school diploma or equivalent

Job description

Target in Kentucky is seeking a Fulfillment Operations Team Leader to guide a busy store fulfillment floor, coach a team of hourly associates, and ensure every guest experiences Easy, Inspiring and Friendly service.

In this role you will lead workload planning, review fulfillment metrics, develop daily plans, and drive continuous improvement while upholding food safety, accuracy and security across pickup, ship-from-store and in-store operations.