Fulfillment Manager

Pivotal Talent Search; Dallas (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

Pivotal Talent Search in Dallas is seeking a Sampling & Fulfillment Manager to lead the on-site Sample and Fulfillment Team. You will coordinate with the Mexico PTM facility, manage inventory, and ensure on-time delivery while maintaining quality standards and safety.

This role requires strong leadership, planning, and analytical skills, with regular cross-functional collaboration across warehouses and showrooms.

Qualifications

• 3–5 years in a departmental leadership role, preferably in Pick and Pack operations.
• Experience in demand planning or inventory management preferred.
• Strong interpersonal and cross-functional communication skills.
• Proficiency with Microsoft Office; experience with ERP/CRM systems.
• Travel to Mexico PTM 1–2 times per year.

Responsibilities

• Lead Dallas-based Sample and Fulfillment Team and manage day-to-day ops.
• Oversee related positions at PTM in Mexico connected to sampling.
• Ensure projects meet deadlines and department priorities.
• Monitor fulfillment cycle times and KPIs; maintain service levels.
• Maintain quality standards in sampling and fulfillment processes.
• Monitor and replenish supplies to maintain inventory levels.
• Coordinate receiving, organization, and storage of samples from Mexico.
• Schedule and coordinate seasonal distribution to showrooms and reps.
• Conduct bi-weekly inventory review and place purchase orders.
• Utilize Navision to support goals, manage inventory, and control costs.
• Develop, track, and report departmental performance metrics.
• Promote safety and ensure adherence to policies.
• On-site presence five days per week at warehouse + HQ.

Skills

Leadership

Communication

Project management

Inventory management

Analytical skills

Education

Bachelor's degree (BA/BS) Preferred

Tools

Navision

MS Excel

ERP/CRM

Job description

We are looking for someone to fill the position of Sampling & Fulfillment Manager at our Dallas location.

Key Responsibilities:

• Manage the Dallas-based Sample and Fulfillment Team and oversee day-to-day operations to ensure work is completed efficiently and on schedule.
• Oversee the positions at the fabric mill in Mexico that are connected to the sampling production process in Dallas.
• Ensure projects are completed on time and department priorities and deadlines are consistently met.
• Monitor fulfillment cycle times and ensure the team meets established KPIs and service expectations.
• Maintain quality standards throughout the sample fulfillment process and address issues as they arise.
• Monitor and replenish supplies needed to maintain appropriate fulfillment inventory levels.
• Coordinate the receiving, organization, and storage of all sample products received from the Mexico facility.
• Coordinate seasonal distribution of new product samples and materials to showrooms and Sales Representatives.
• Conduct a bi-weekly review of trim product inventory and place purchase orders as needed to maintain appropriate stock levels.
• Use the ERP system (Navision) effectively to support departmental goals, manage inventory, and help control costs. Oversee daily adjustments to sampling inventory to maintain accuracy.
• Develop, track, and report departmental metrics to measure performance, identify opportunities for improvement, and support continuous improvement efforts.
• Promote a safe work environment and ensure team members follow company safety requirements, policies, and procedures
• Work schedule: On-site presence is required five days per week at our warehouse facility and corporate headquarters to support daily operations and cross-functional collaboration.

Skills/Qualifications:

• 3-5 years in a position of departmental leadership (ideally in a Pick and Pack operation).
• Knowledge of Demand Planning or Inventory Management experience preferred.
• Strong interpersonal skills - Ability to effectively communicate with all levels of an organization.
• Solid computer skills including Microsoft Office Suite, ERP or CRM.
• Strong project management and analytical skills.
• College Degree (BA/BS) Preferred
• Travel to Perennials Textiles Mexico (PTM) approximately 1-2 times per year