Fulfillment Learning & Programs Leader

The Consensus; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Stord, the Consumer Experience Company, is seeking a Fulfillment Learning and Programs Manager to design and launch training content across our fulfillment network. You’ll build curricula, SOPs, videos, and hands-on modules to get teams up to speed quickly and stay sharp as processes evolve.

You will own programs from design through measurement, partner with site leaders and Ops, and travel to fulfillment sites as needed.

Qualifications

• 3+ years of experience building and delivering training programs, ideally in fulfillment, warehousing, manufacturing, or another operations-heavy environment.
• A track record of creating training content yourself — not just managing a vendor or an LMS.
• Comfort designing for a frontline, hands-on audience: clear, visual, practical materials over long-form theory.
• Strong project management skills; you can run multiple training initiatives at once without dropping a ball.
• Experience with instructional design principles and adult learning best practices.
• Familiarity with LMS platforms and basic content tools (video editing, e-learning authoring, job aid design).
• Willingness to travel to fulfillment sites as needed to observe operations and deliver training in person.

Responsibilities

• Build training content.
• Design onboarding curricula, SOP walkthroughs, job aids, videos, and hands-on modules for fulfillment roles — from pick/pack to inventory control to equipment certification.
• Own programs end to end. Launch and manage structured learning programs (new hire ramp, cross-training, leadership development for site supervisors, safety certification) from design through measurement.
• Support training initiatives across sites. Partner with site leaders, Ops teams, and Learning Team to roll out new processes, systems, or equipment with training that actually sticks — not just a deck nobody opens twice.
• Keep content current. Continuously update materials as SOPs, tech, and workflows change, so training reflects how the floor actually operates today.
• Measure what matters. Track time-to-productivity, certification completion, and quality/safety metrics tied to training, and use that data to improve the program.
• Train the trainers. Equip site-level trainers and shift leads with the tools and coaching to deliver consistent, high-quality training without you in the room.
• Standardize across the network. Build a consistent training framework that scales across facilities, while leaving room for site-specific realities.

Skills

Training program design

Project management

Instructional design

Adult learning principles

Travel to sites

Tools

LMS platforms

Video editing

e-learning authoring

Job aid design

Job description

Stord, the Consumer Experience Company, is seeking a Fulfillment Learning and Programs Manager to design and launch training content across our fulfillment network. You’ll build curricula, SOPs, videos, and hands-on modules to get teams up to speed quickly and stay sharp as processes evolve.

You will own programs from design through measurement, partner with site leaders and Ops, and travel to fulfillment sites as needed.