Fulfillment Learning Leader (Multi-Site)

stord; Hebron Estates (KY); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Stord is seeking an experienced Fulfillment Center Learning Area Manager to lead a multi-site training team and oversee all aspects of warehouse associate and exempt leader training, from onboarding to ongoing development.

You will build training plans for new hires, cross-training, develop learning materials, and maintain training records to ensure compliance with safety and regulatory requirements.

Qualifications

• Strong people leadership and the ability to plan and delegate across a team.
• Collaborative mindset and process focus.
• Hands-on approach to ensure consistent training delivery and alignment with evolving business needs.
• Ability to scale training teams for peak periods.

Responsibilities

• Lead, coach, and develop the site training team, including Learning Leads and Floor Trainers.
• Set expectations, delegate responsibilities, and hold the team accountable to training quality and delivery standards.
• Anticipate staffing and volume changes and scale the training team for peak periods.
• Build team capacity and bench strength so training coverage holds up across shifts and volume swings.
• Design and own training plans for new hire onboarding and cross-training across all shifts and roles.
• Schedule and coordinate all required training activities, including onboarding, retraining, and procedural updates.
• Prepare and distribute training materials, visual aids, and equipment in advance of sessions.
• Maintain accurate and up-to-date training records using the existing training matrix or approved systems.
• Conduct regular audits to verify training completion, certification renewals, and compliance documentation.
• Track and report on total training hours, completion rates, and key learning outcomes.
• Partner with Operations to align training priorities with production goals, labor plans, and daily/weekly demand.
• Work closely with Staffing Agencies to forecast headcount needs, coordinate new hire start dates, and ensure temp labor is trained and ready to work.
• Partner with site leaders, the People Team, and internal trainers to assess training needs and implement aligned strategies.
• Support knowledge transfer to HR Generalists and other internal trainers on best practices, including Workday navigation and interview readiness.
• Collaborate with Network Support on special projects, such as acquisition integrations or decentralized training rollouts.

Skills

Leadership

Training design

Onboarding

Communication

Job description

Stord is seeking an experienced Fulfillment Center Learning Area Manager to lead a multi-site training team and oversee all aspects of warehouse associate and exempt leader training, from onboarding to ongoing development.

You will build training plans for new hires, cross-training, develop learning materials, and maintain training records to ensure compliance with safety and regulatory requirements.