Fulfillment Learning and Programs Manager

The Consensus; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Stord, the Consumer Experience Company, is seeking a Fulfillment Learning and Programs Manager to design and launch training content across our fulfillment network. You’ll build curricula, SOPs, videos, and hands-on modules to get teams up to speed quickly and stay sharp as processes evolve.

You will own programs from design through measurement, partner with site leaders and Ops, and travel to fulfillment sites as needed.

Qualifications

• 3+ years of experience building and delivering training programs, ideally in fulfillment, warehousing, manufacturing, or another operations-heavy environment.
• A track record of creating training content yourself — not just managing a vendor or an LMS.
• Comfort designing for a frontline, hands-on audience: clear, visual, practical materials over long-form theory.
• Strong project management skills; you can run multiple training initiatives at once without dropping a ball.
• Experience with instructional design principles and adult learning best practices.
• Familiarity with LMS platforms and basic content tools (video editing, e-learning authoring, job aid design).
• Willingness to travel to fulfillment sites as needed to observe operations and deliver training in person.

Responsibilities

• Build training content.
• Design onboarding curricula, SOP walkthroughs, job aids, videos, and hands-on modules for fulfillment roles — from pick/pack to inventory control to equipment certification.
• Own programs end to end. Launch and manage structured learning programs (new hire ramp, cross-training, leadership development for site supervisors, safety certification) from design through measurement.
• Support training initiatives across sites. Partner with site leaders, Ops teams, and Learning Team to roll out new processes, systems, or equipment with training that actually sticks — not just a deck nobody opens twice.
• Keep content current. Continuously update materials as SOPs, tech, and workflows change, so training reflects how the floor actually operates today.
• Measure what matters. Track time-to-productivity, certification completion, and quality/safety metrics tied to training, and use that data to improve the program.
• Train the trainers. Equip site-level trainers and shift leads with the tools and coaching to deliver consistent, high-quality training without you in the room.
• Standardize across the network. Build a consistent training framework that scales across facilities, while leaving room for site-specific realities.

Skills

Training program design

Project management

Instructional design

Adult learning principles

Travel to sites

Tools

LMS platforms

Video editing

e-learning authoring

Job aid design

Job description

Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission. By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale. With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order. Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.

About the Role

Stord runs fulfillment operations at scale, and the people on the floor are what make that promise real. We're looking for a Fulfillment Learning and Programs Manager to build the training content and programs that get our fulfillment teams up to speed fast and keep them sharp as processes evolve. This isn't a role that maintains a training binder and calls it done. You'll design the curriculum, build the materials, and run the initiatives that turn new hires into confident operators and turn process changes into adopted habits — across multiple sites, shifts, and skill levels.

Key Responsibilities

• Build training content.
• Design onboarding curricula, SOP walkthroughs, job aids, videos, and hands‑on modules for fulfillment roles — from pick/pack to inventory control to equipment certification.
• Own programs end to end. Launch and manage structured learning programs (new hire ramp, cross‑training, leadership development for site supervisors, safety certification) from design through measurement.
• Support training initiatives across sites. Partner with site leaders, Ops teams, and Learning Team to roll out new processes, systems, or equipment with training that actually sticks — not just a deck nobody opens twice.
• Keep content current. Continuously update materials as SOPs, tech, and workflows change, so training reflects how the floor actually operates today.
• Measure what matters. Track time‑to‑productivity, certification completion, and quality/ safety metrics tied to training, and use that data to improve the program.
• Train the trainers. Equip site‑level trainers and shift leads with the tools and coaching to deliver consistent, high‑quality training without you in the room.
• Standardize across the network. Build a consistent training framework that scales across facilities, while leaving room for site‑specific realities.

Qualifications

• 3+ years of experience building and delivering training programs, ideally in fulfillment, warehousing, manufacturing, or another operations‑heavy environment
• A track record of creating training content yourself — not just managing a vendor or an LMS
• Comfort designing for a frontline, hands‑on audience: clear, visual, practical materials over long‑form theory
• Strong project management skills; you can run multiple training initiatives at once without dropping a ball
• Experience with instructional design principles and adult learning best practices
• Familiarity with LMS platforms and basic content tools (video editing, e‑learning authoring, job aid design)
• Willingness to travel to fulfillment sites as needed to observe operations and deliver training in person

Preferred Experience

• training on WMS (warehouse management system) workflows or similar operational software
• Background in safety or compliance training (OSHA, equipment certification)
• Prior experience scaling a training function across multiple locations

Why This Role Matters

Fulfillment is where Stord's promises to customers get kept or broken, shipment by shipment. The training this role builds directly shapes how fast new hires ramp, how consistently SOPs get followed, and how safely and accurately our sites run. Good training isn't a support function here — it's operational leverage.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Stord participates in E‑verify and will provide the federal government with your Form I‑9 information to confirm that you are authorized to work in the U.S.