Fulfillment Center Ops Leader – Health & Wellness

dsm-firmenich; Enfield (CT); On-site; USD 130,000 - 165,000; Full time

Job summary

dsm-firmenich’s Enfield, CT operations team is seeking an Operations Manager (i-Health) to lead fulfillment center activities, develop frontline leaders, and drive improvements in safety, quality, service, productivity, and cost.

You will partner with cross-functional teams, optimize inventory and logistics processes, ensure GMP compliance, and mentor supervisors to build a high-performing workforce, while delivering on-time results and customer value.

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Business, Logistics, or related field, or equivalent experience.
• Experience leading distribution, fulfillment, warehousing, manufacturing, or logistics operations, including leadership of supervisors and frontline teams.
• Knowledge of warehouse operations, labor management, inventory control, quality systems, and safety programs.
• Experience using KPIs and operational metrics to improve performance and drive accountability.
• Familiarity with WMS, ERP systems, and SAP, EWM, or similar systems are advantageous.

Responsibilities

• Lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, shipping, reverse logistics, and value-added services.
• Drive performance across safety, quality, service, productivity, cost, and on-time delivery metrics while adapting to changing business demands.
• Develop, coach, and support supervisors and team leaders to build a high-performing and engaged workforce.
• Lead continuous improvement initiatives that enhance operational efficiency, quality, and customer experience.
• Ensure inventory accuracy, quality compliance, and adherence to GMP, regulatory, and operational standards.
• Partner with cross-functional teams and external logistics providers to deliver operational excellence and achieve business objectives.

Skills

Leadership experience

Supply chain knowledge

WMS/ERP familiarity

KPIs & metrics

Safety programs

Collaboration skills

Education

Bachelor's degree in Supply Chain, Operations, Business, Logistics, or related field

Tools

SAP

EWM

ERP systems

Microsoft Office

Job description

dsm-firmenich’s Enfield, CT operations team is seeking an Operations Manager (i-Health) to lead fulfillment center activities, develop frontline leaders, and drive improvements in safety, quality, service, productivity, and cost.

You will partner with cross-functional teams, optimize inventory and logistics processes, ensure GMP compliance, and mentor supervisors to build a high-performing workforce, while delivering on-time results and customer value.