Operations Manager - Enfield, CT

dsm-firmenich; Enfield (CT); On-site; USD 130,000 - 165,000; Full time

Job summary

dsm-firmenich’s Enfield, CT operations team is seeking an Operations Manager (i-Health) to lead fulfillment center activities, develop frontline leaders, and drive improvements in safety, quality, service, productivity, and cost.

You will partner with cross-functional teams, optimize inventory and logistics processes, ensure GMP compliance, and mentor supervisors to build a high-performing workforce, while delivering on-time results and customer value.

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Business, Logistics, or related field, or equivalent experience.
• Experience leading distribution, fulfillment, warehousing, manufacturing, or logistics operations, including leadership of supervisors and frontline teams.
• Knowledge of warehouse operations, labor management, inventory control, quality systems, and safety programs.
• Experience using KPIs and operational metrics to improve performance and drive accountability.
• Familiarity with WMS, ERP systems, and SAP, EWM, or similar systems are advantageous.

Responsibilities

• Lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, shipping, reverse logistics, and value-added services.
• Drive performance across safety, quality, service, productivity, cost, and on-time delivery metrics while adapting to changing business demands.
• Develop, coach, and support supervisors and team leaders to build a high-performing and engaged workforce.
• Lead continuous improvement initiatives that enhance operational efficiency, quality, and customer experience.
• Ensure inventory accuracy, quality compliance, and adherence to GMP, regulatory, and operational standards.
• Partner with cross-functional teams and external logistics providers to deliver operational excellence and achieve business objectives.

Skills

Leadership experience

Supply chain knowledge

WMS/ERP familiarity

KPIs & metrics

Safety programs

Collaboration skills

Education

Bachelor's degree in Supply Chain, Operations, Business, Logistics, or related field

Tools

SAP

EWM

ERP systems

Microsoft Office

Job description

Operations Manager (i-Health)

Enfield, CT

As Operations Manager, you’ll lead fulfillment center operations, develop frontline leaders, and drive continuous improvement across safety, quality, service, productivity, and cost. This is an opportunity to shape operational excellence while supporting products that improve the lives of women and families.

Key Responsibilities:

• Lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, shipping, reverse logistics, and value-added services.

• Drive performance across safety, quality, service, productivity, cost, and on-time delivery metrics while adapting to changing business demands.

• Develop, coach, and support supervisors and team leaders to build a high-performing and engaged workforce.

• Lead continuous improvement initiatives that enhance operational efficiency, quality, and customer experience.

• Ensure inventory accuracy, quality compliance, and adherence to GMP, regulatory, and operational standards.

• Partner with cross-functional teams and external logistics providers to deliver operational excellence and achieve business objectives.

We Bring:

• A chance to make a meaningful impact by supporting trusted health and wellness brands that improve millions of lives.

• Opportunities to lead transformational initiatives across fulfillment, automation, process optimization, and operational excellence.

• A science-led organization where innovation, collaboration, and continuous improvement drive success.

• Growth that keeps up with you through leadership development, learning opportunities, and career mobility.

• A culture that lifts you up with supportive colleagues, shared achievements, and a strong focus on employee wellbeing.

• A community where your ideas, expertise, and leadership help shape the future of our operations.

You Bring:

• Bachelor’s degree in Supply Chain, Operations, Business, Logistics, or a related field, or equivalent experience.

• Experience leading distribution, fulfillment, warehousing, manufacturing, or logistics operations, including leadership of supervisors and frontline teams.

• Knowledge of warehouse operations, labor management, inventory control, quality systems, and safety programs.

• Experience using KPIs and operational metrics to improve performance and drive accountability.

• Familiarity with WMS, ERP systems, and Microsoft Office applications; SAP, EWM, or similar systems are advantageous.

• A collaborative and accountable leadership style, with a passion for developing people and driving continuous improvement.

The salary or hourly wage scale provided reflects the pay range dsm-firmenich expects to pay the successful candidate for the position. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education, or training, and primary work location. Salary: $130,000.00 – $165,000.00.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.