Fulfillment Operations Leader - Health & Wellness Impact

dsm-firmenich; Enfield (CT); On-site; USD 130,000 - 165,000; Full time

Job summary

dsm-firmenich in Enfield, CT, is seeking an Operations Manager to lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, and shipping. You will drive safety, quality, service, and cost metrics while developing frontline leaders and delivering continuous improvement.

The role requires a Bachelor’s degree in a related field and experience in distribution or logistics operations, with familiarity in WMS/ERP systems.

Qualifications

• Bachelor’s degree in Supply Chain, Operations, Business, Logistics, or a related field, or equivalent experience.
• Experience leading distribution, fulfillment, warehousing, manufacturing, or logistics operations, including leadership of supervisors and frontline teams.
• Knowledge of warehouse operations, labor management, inventory control, quality systems, and safety programs.
• Experience using KPIs and operational metrics to improve performance and drive accountability.
• Familiarity with WMS, ERP systems, and Microsoft Office applications; SAP, EWM, or similar systems are advantageous.

Responsibilities

• Lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, shipping, reverse logistics, and value-added services.
• Drive performance across safety, quality, service, productivity, cost, and on-time delivery metrics while adapting to changing business demands.
• Develop, coach, and support supervisors and team leaders to build a high-performing and engaged workforce.
• Lead continuous improvement initiatives that enhance operational efficiency, quality, and customer experience.
• Ensure inventory accuracy, quality compliance, and adherence to GMP, regulatory, and operational standards.
• Partner with cross-functional teams and external logistics providers to deliver operational excellence and achieve business objectives.

Skills

Leadership

KPIs & metrics

Team development

Safety programs

Education

Bachelor’s degree in Supply Chain / Operations / Business / Logistics

Tools

WMS

ERP systems

SAP / EWM

Job description

dsm-firmenich in Enfield, CT, is seeking an Operations Manager to lead daily fulfillment center operations across receiving, storage, inventory management, picking, packing, and shipping. You will drive safety, quality, service, and cost metrics while developing frontline leaders and delivering continuous improvement.

The role requires a Bachelor’s degree in a related field and experience in distribution or logistics operations, with familiarity in WMS/ERP systems.