Fulfillment Associate, eCommerce

Tony's Coffee; Bellingham, Northern (WA, KY); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Tony's Coffee is seeking an ECommerce Fulfillment Associate to support the eCommerce Operations Manager in daily duties for the company’s online business, including processing orders, packing shipments, and delivering customer service.

You will collaborate with the eCommerce team, monitor inventory, and maintain product data across platforms. Strong communication, reliability, and the ability to lift 20 lb are essential; HS diploma required.

Qualifications

• Customer service experience is required.
• Excellent communication skills.
• Familiarity with Google Workspace Suite; WordPress is a plus.
• Ten-key, data entry, and other typing skills are a plus.
• Familiarity with coffee or barista experience is a plus.
• Good problem solving and troubleshooting skills.
• Able to work independently and in a team.
• Must lift 20 lb and stand for long periods.
• High School Diploma or GED required.

Responsibilities

• Fulfill daily eCommerce business for three brands (Tony’s, Camber, Forecast).
• Process orders from various digital platforms.
• Pack orders to ship promptly.
• Provide prompt customer service via email and phone.
• Coordinate with eCommerce team and understand inventory, warehouse layout, product knowledge.
• Update product information across internal systems and platforms.
• Monitor inventory and packing supplies.
• Follow inventory procedures with distribution department.
• Maintain a tidy distribution warehouse.

Skills

Customer service

Communication

Google Workspace

WordPress

Ten-key

Data entry

Coffee knowledge

Problem solving

Independent/team work

Lifting 20lb

Standing for long periods

Education

High School Diploma or GED

Tools

Google Workspace Suite

WordPress

Job description

Description

The eCommerce Fulfillment Associate assists the eCommerce Operations Manager in their daily responsibilities running the company’s eCommerce business. This includes providing support to the eCommerce Fulfillment team, keeping weekly business on-track, monitoring needed supplies and packaging, providing customer service, and collaborating on related projects.

Primary Duties/Responsibilities/Essential Functions

• Fulfill daily eCommerce business for three brands (Tony’s, Camber, Forecast)
• Processing orders from various digital platforms
• Pack orders to ship in a timely manner
• Provide prompt customer service via email and phone
• Coordinate with other eCommerce team members with knowledge of daily fulfillment requirements, warehouse layout, and product knowledge
• Assisting in maintaining and updating product information across internal accounting software, internal team communication platforms, company webstores, and affiliate web platforms
• Monitor and maintain various inventory items, including sold merchandise and packing supplies
• Follow internal inventory procedures in collaboration with the distribution department
• Maintain a tidy work space in the distribution warehouse

Requirements

Required Qualifications:

• Customer service experience
• Excellent communication skills
• Familiarity with Google Workplace Suite, WordPress is a plus
• Ten-key, data entry, and other typing skills are a plus
• Familiarity with coffee or barista experience is a plus
• Good problem solving and troubleshooting skills
• An ability to work well both independently and in a collaborative or team setting
• Must be able to lift 20lb
• Must be able to work on your feet for long periods
• High School Diploma or GED

Safety

• Ensure work area is safe, wear required apparel and safety gear, participate in monthly safety meetings and promote a safe work environment.