Fulfillment Associate, eCommerce

Tonys Coffees & Teas Inc; Bellingham (WA); On-site; USD 34,000 - 52,000; Full time

Job summary

Tonys Coffees & Teas Inc is seeking an eCommerce Fulfillment Associate to support the eCommerce Operations Manager in daily duties across three brands: Tony's, Camber, and Forecast. You will help process orders, pack shipments, and provide prompt customer service.

You will coordinate with the team, maintain product information, track inventory, and keep the warehouse tidy. The role requires reliable, independent work and a positive, collaborative attitude.

Qualifications

• Customer service experience
• Excellent communication skills
• Familiarity with Google Workplace Suite; WordPress is a plus
• Ten-key, data entry, and other typing skills are a plus
• Familiarity with coffee or barista experience is a plus
• Good problem solving and troubleshooting skills
• Ability to work independently and in a team
• Must be able to lift 20 lb
• Must be able to stand for long periods
• High School Diploma or GED

Responsibilities

• Fulfill daily eCommerce business for three brands (Tony's, Camber, Forecast)
• Process orders from various digital platforms
• Pack orders to ship in a timely manner
• Provide prompt customer service via email and phone
• Coordinate with other eCommerce team members on daily fulfillment requirements
• Maintain and update product information across internal systems and platforms
• Monitor and maintain inventory items including packing supplies
• Follow internal inventory procedures with distribution
• Maintain a tidy workspace in the distribution warehouse

Skills

Customer service

Communication skills

Problem solving

Team player

Independence

Education

High School Diploma or GED

Tools

Google Workplace Suite

WordPress

Ten-key

Job description

Description

The eCommerce Fulfillment Associate assists the eCommerce Operations Manager in their daily responsibilities running the company's eCommerce business. This includes providing support to the eCommerce Fulfillment team, keeping weekly business on-track, monitoring needed supplies and packaging, providing customer service, and collaborating on related projects.

Primary Duties/Responsibilities/Essential Functions

• Fulfill daily eCommerce business for three brands (Tony's, Camber, Forecast)


• Processing orders from various digital platforms


• Pack orders to ship in a timely manner


• Provide prompt customer service via email and phone


• Coordinate with other eCommerce team members with knowledge of daily fulfillment requirements, warehouse layout, and product knowledge


• Assisting in maintaining and updating product information across internal accounting software, internal team communication platforms, company webstores, and affiliate web platforms


• Monitor and maintain various inventory items, including sold merchandise and packing supplies


• Follow internal inventory procedures in collaboration with the distribution department


• Maintain a tidy work space in the distribution warehouse

Requirements

Required Qualifications:

• Customer service experience


• Excellent communication skills


• Familiarity with Google Workplace Suite, WordPress is a plus


• Ten-key, data entry, and other typing skills are a plus


• Familiarity with coffee or barista experience is a plus


• Good problem solving and troubleshooting skills


• An ability to work well both independently and in a collaborative or team setting


• Must be able to lift 20lb


• Must be able to work on your feet for long periods


• High School Diploma or GED

Safety

• Ensure work area is safe, wear required apparel and safety gear, participate in monthly safety meetings and promote a safe work environment.