Fulfillment Associate (1016)

Myticas Consulting Inc.; Saint Cloud (MN); On-site; USD 32,000 - 42,000; Full time

Job summary

Myticas Consulting Inc. is seeking a detail-oriented Fulfillment Associate to join our onsite team in Minnesota. You will support order fulfillment, client inquiries, and documentation across financial and legal workflows.

You will collaborate with colleagues to resolve issues quickly, maintain accurate records, and help drive customer satisfaction in a fast-paced environment.

Qualifications

• Associates degree or higher is required or preferred.
• Minimum 1 year of customer service in a fast-paced environment.
• Proficiency with Microsoft Office applications (Word, Excel, Outlook).
• Excellent written and verbal communication skills.
• Strong data entry accuracy and organizational skills.

Responsibilities

• Develop strong relationships with customers, vendors, and jurisdictional agencies.
• Handle searches, document retrieval, preparation, filings, and recordings at various jurisdictional levels.
• Assist clients and team members with order fulfillment and problem resolution.
• Demonstrate and explain service offerings, processes, and jurisdictional requirements.
• Make well-informed decisions to meet client expectations.
• Provide recommendations for process improvements to enhance satisfaction, efficiency, and revenue.
• Collaborate on training initiatives to ensure mastery of products, procedures, and systems.
• Challenge existing procedures by suggesting innovative improvements toward increased team efficiency and customer satisfaction.

Skills

Customer service

MS Office

Communication

Data entry

Multitasking

Analytical thinking

Education

Associate degree or higher

Tools

Microsoft Excel

Job description

Fulfillment Associate

Join our dynamic team as a Fulfillment Associate and be a crucial part of a fast-paced, customer-centric environment where your skills will directly impact client satisfaction and operational success. This is a hands-on role that involves assisting internal and external customers, managing order fulfillment, and resolving complex issues with efficiency and professionalism. If you thrive in a high-energy setting and are committed to delivering exceptional service, this opportunity is perfect for you.

What You’ll Do:

• Develop strong relationships with customers, vendors, and jurisdictional agencies
• Handle searches, document retrieval, preparation, filings, and recordings at various jurisdictional levels
• Assist clients and team members with order fulfillment and problem resolution
• Demonstrate and explain service offerings, processes, and jurisdictional requirements
• Make well-informed decisions to meet client expectations
• Provide recommendations for process improvements to enhance satisfaction, efficiency, and revenue
• Collaborate on training initiatives to ensure mastery of products, procedures, and systems
• Challenge existing procedures by suggesting innovative improvements toward increased team efficiency and customer satisfaction

Required Skills:

• Associates degree or at least one year of customer service experience in a fast-paced, multi-functional environment
• Proficiency with Microsoft Office applications (Word, Excel, Outlook)
• Excellent written and verbal communication skills
• Strong data entry accuracy and organizational skills
• Ability to multitask and prioritize demands effectively
• Analytical problem-solving skills
• Ability to work well under pressure and in a high-energy setting

Nice to Have Skills:

• Experience with UCC, mortgage, secured transactions, lending, or commercial banking
• Knowledge of commercial title/abstracting processes

Preferred Education and Experience:

• Associates degree or higher from an accredited college or university
• Minimum of one year working in customer service, preferably in relevant financial or legal environments

Other Requirements:

• This position is 100% onsite
• Ability to work effectively in a fast-paced, high-energy environment
• Willingness to continuously learn and adapt to new procedures and technologies

Ready to take the next step in your career?