Fulfillment Associate - Onsite

Ultimate Staffing; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Ultimate Staffing is seeking a Governance, Risk & Compliance (GRC) support professional in New York. The role involves building relationships with customers, handling document retrieval, preparation, filings, and order fulfillment while resolving issues promptly.

Ideal candidates have an associate degree and strong skills in MS Office, data entry, and communication. The position demands multitasking, problem solving and the ability to work with multiple stakeholders and vendors.

Qualifications

• Associate's degree or equivalent; one year of customer service in a fast-paced environment.
• Familiarity with UCC, mortgage, secured transactions, lending, commercial banking is a plus.
• Proficient in Word, Excel, Outlook; strong data entry skills.

Responsibilities

• Develop relationships with internal/external customers, vendors and agencies.
• Perform searches, document retrieval, preparation and filings at jurisdictional levels.
• Assist customers with order fulfillment and problem resolution.
• Explain service offerings and jurisdictional requirements to customers and vendors.
• Make timely decisions to meet client expectations and requirements.
• Suggest improvements to increase efficiency, revenue and customer satisfaction.
• Provide training on products and jurisdictional requirements using a consultative approach.

Skills

Customer service

Communication

Problem solving

Multitasking

Data entry

Education

Associates degree

Tools

Microsoft Office

Job description

Governance, Risk & Compliance (GRC) is a division of our client that provides a broad spectrum of solutions, services and expertise to legal, finance, risk and compliance professionals and small business owners to help manage myriad governance, risk and compliance challenges in dynamic markets and regulatory environments, globally. GRC Solutions serves more than 350,000 customers in more than 150 countries, including 70% of Fortune 500 companies, 92% of the world's top banks, 90% of the Am Law 100 and more than 300,000 small businesses. The division has a global footprint, with workforce in 28 countries. Our clients include corporate legal departments, insurers, small businesses, financial services companies, brand professionals, underwriters, governments and compliance and risk professionals.

Responsibilities:

Develop strong relationships with internal/external customers, vendors and jurisdictional agencies

Perform searches, document retrieval, document preparation and execution, filings and/or recordings at all jurisdictional levels

Assist internal/external customers and/or vendors with order fulfillment and problem resolution

Understand, demonstrate, and explain our client's service offerings, procedures, processes, methodologies and delivery options as well as jurisdictional requirements to customers, team members and/or vendors

Make well informed and timely decisions to meet client expectations and requirements

Make recommendations on how to improve customer satisfaction, customer retention, efficiency, revenue growth, cost savings and financial results

Challenge existing procedures and processes regarding the delivery of services, service offerings, and make recommendations to enhance and improve upon them with the objective of increasing team efficiencies and making overall improvements to customer and employee satisfaction

Assist customers, team members and/or vendors with training on all products, jurisdictional requirements and company databases using a consultative approach

Qualifications:

Associate's degree from an accredited college/university and/or a minimum of one year of customer service experience in a fast paced, multi-functional customer focused environment

Experience with UCC, mortgage, secured transactions, lending, commercial title/abstracting, and/or commercial banking preferred

Proficient with Microsoft Office Suite applications including Word, Excel and Outlook along with excellent data entry skills

Effective written and verbal communication skills along with the ability to manage and prioritize demands from multiple sources, external and internal

Ability to multitask and demonstrate ability to problem solve

Excellent analytical, organizational, time management and problem solving skills with the ability to work in a fast‑paced, high‑energy environment

Ability to work overtime as needed

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.