Fuel Cell Field Technician – On-Site Diagnostics

PLUG POWER INC; Amarillo (TX); On-site; USD 34,000 - 48,000; Full time

Job summary

Plug Power Inc. is seeking a Field Service Technician to support fuel cell products in electric lift trucks, performing preventative maintenance and resolving breakdowns at a specific location. You will install and service fuel cells, report breakdown events, and manage parts ordering and maintenance logs.

The role requires strong electrical/mechanical troubleshooting, a valid driver license, and the ability to lift 50 pounds. Travel to customer sites and on-call support may be required.

Qualifications

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be also considered in lieu of direct experience.
• Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle.
• Must be able to lift 50 pounds on regular basis unassisted
• Knowledge of lift truck operation and applications is highly preferred
• General mechanical aptitude is required
• Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
• Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
• Excellent verbal and written communication skills
• Creativity in solving technical problems
• Ability to work independently
• Uncompromising dedication to quality
• Exceptional time management skills with the ability to handle multiple tasks
• Punctual and reliable
• Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power

Responsibilities

• Maintenance and service of fuel cells at customer sites.
• Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.
• Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
• Providing on-call and emergency support service to customers as required.
• Purchasing tools, equipment, and parts for customer service and support as required.
• May require troubleshooting and maintenance of high-pressure hydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.
• May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
• Providing regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.
• Completing administrative duties & documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.
• Exhibiting and enforcing safety procedures in the field or customer sites.
• Travel as required for business needs; expected to drive safely and to adhere to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.

Skills

Electrical troubleshooting

Mechanical troubleshooting

Lift truck knowledge

Tool handling

Driver's license

Computer skills

Communication skills

Safety awareness

Education

High school diploma with technical electrical coursework

Tools

Diagnostic tools

Electrical testing equipment

Job description

Plug Power Inc. is seeking a Field Service Technician to support fuel cell products in electric lift trucks, performing preventative maintenance and resolving breakdowns at a specific location. You will install and service fuel cells, report breakdown events, and manage parts ordering and maintenance logs.

The role requires strong electrical/mechanical troubleshooting, a valid driver license, and the ability to lift 50 pounds. Travel to customer sites and on-call support may be required.