Fuel Assistance Program (FAP) Manager

COMMUNITY ACTION PROGRAM BELKNAP- MERRIMACK COUNTIES; Concord (NH); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO

Retirement match

Family leave

Job summary

Community Action Partnership Belknap-Merrimack Counties is seeking a Fuel Assistance Program (FAP) Manager in Concord to lead daily operations within the Energy Department. You will oversee intake, certifications, data collection, and coordination with participants and vendors to ensure smooth service delivery.

The role requires strong supervisory experience, proficiency in Microsoft Office, and excellent written and verbal communication skills.

Qualifications

• Associate’s degree required; substitution may be allowed with related education and experience.
• Three years of related experience including supervisory experience.
• Strong knowledge of Microsoft Office Suite applications.
• Excellent verbal and written communication skills.
• Ability to multitask in a busy office environment.

Responsibilities

• Oversee day-to-day operations and management of the Fuel Assistance Program in the Energy Department.
• Assist in planning, implementation, monitoring, and fiscal reporting for FAP.
• Provide admin support at offices and centers, including applications, certifications, and data collection.
• Coordinate paperwork and information flow to participants, staff, and vendors.
• Prepare and maintain record-keeping systems and funding requests/reports.

Skills

Verbal communication

Written communication

Multitasking

Microsoft Office

Education

Associate's degree in human services, business administration, or related field

Job description

Description: Community Action Partnership Belknap-Merrimack Counties Empowering Communities and Enriching Lives. Join Our Mission!

Job Title: Fuel Assistance Program (FAP) Manager

Location: Concord Administrative Office

Hours: 37.5 / week

Salary Description: $47,638 annually

About Community Action Partnership Belknap-Merrimack Counties (CAPBM)

The Community Action Partnership Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It’s Like To Work Here

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like‑minded professionals who care deeply about their community.

A Day in the Life of the FAP Manager

The Fuel Assistance Program (FAP) Manager is responsible for the day-to-day operations and management duties of the Fuel Assistance program in the Energy Department. You will assist in the planning, implementation, monitoring, and fiscal reporting of the Fuel Assistance Program. You will provide operational management support for office functions in admin and at local centers, including applications, certifications, interaction with participants and vendor inquiries, preparation and maintenance of record keeping systems, and collection of data statistics for all programs for funding requests and reports. You will coordinate the paperwork and flow of information to participants, Area Center staff, and other Agency programs.

Your Day Will Involve

• Working closely with the agency Fiscal Department to develop a strong understanding of agency fiscal policies and procedures related to FAP.
• Maintaining knowledge of federal, state, and agency policies and procedures. Provide FAP Program information, modifications and procedure manual information directed from DOE to Intake, Certifier(s), and program assistants.
• Assisting the Program Director with department communications and/or other tasks as needed.
• Preparing required FAP statistical and other reports, as prescribed by FAP requirements.
• Assisting with the certification and processing of incoming FAP/EAP applications.
• Working directly with fuel vendors and other stakeholders to coordinate FAP services.

Your role will directly contribute to a positive participant experience and smooth operation of the Fuel Assistance Program.

Taking Care of You

Benefits

• Health, dental, and vision insurance
• Up to four (4) weeks of paid time off (PTO) in your first year
• Employer-paid disability and life insurance
• Up to a 5% employer retirement match after one year of employment
• Paid family leave
• And more!

Requirements

Qualifications to Be a FAP Manager:

To Excel In This Role, You’ll Need

• Education: Associate’s degree in human services, business administration, or related field. Education requirement may be substituted with other related education and additional human services experience; to be determined by Director of Energy & Area Resource Centers.
• Experience: Three years of prior related experience, including supervisory experience, required.
• Strong knowledge of all Microsoft Office Suite applications.
• Excellent verbal and written communication skills.
• Ability to multitask in a busy office environment

Successful completion of criminal record check is required. Reliable transportation and a valid driver’s license are required, as some travel within the community may be necessary.

Community Action Partnership Belknap-Merrimack Counties is an Equal Opportunity Employer.