Fuel Assistance Program (FAP) Manager

Community Action Partnership Belknap-Merrimack Counties; Concord (NH); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

PTO 4 weeks

Disability insurance

Life insurance

Retirement match

Paid family leave

Job summary

Community Action Partnership Belknap-Merrimack Counties (CAPBMC) is seeking a Fuel Assistance Program (FAP) Manager to lead the daily operations of our Fuel Assistance Program within the Energy Department at the Concord Administrative Office. The role focuses on planning, implementation, monitoring, and fiscal reporting of FAP activities.

Minimum qualifications include an Associate's degree and three years of related experience with supervisory responsibilities, plus strong Microsoft Office

Qualifications

• Associate degree in human services, business administration, or related field; substitution allowed per policy.
• Three years of related experience, including supervisory responsibilities.
• Proficiency with Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to multitask in a busy office.

Responsibilities

• Oversee day-to-day operations of the Fuel Assistance Program in Energy Department.
• Plan, implement, monitor, and report on FAP activities and finances.
• Coordinate paperwork, intake, certifications, and data collection.
• Work with vendors and staff to deliver FAP services.
• Support the Program Director with communications as needed.

Skills

Supervisory experience

Microsoft Office

Communication skills

Multitasking

Education

Associate's degree

Tools

Microsoft Office Suite

Job description

Community Action Partnership Belknap-Merrimack Counties

Empowering Communities and Enriching Lives. Join Our Mission!

Job Title: Fuel Assistance Program (FAP) Manager

Location: Concord Administrative Office

Hours: 37.5 / week

Salary Description: $47,638 annually

Description

About Community Action Partnership Belknap-Merrimack Counties (CAPBM):

The Community Action Partnership Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It’s Like to Work Here:

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like-minded professionals who care deeply about their community.

A Day in the Life of the FAP Manager

The Fuel Assistance Program (FAP) Manager is responsible for the day-to-day operations and management duties of the Fuel Assistance program in the Energy Department. You will assist in the planning, implementation, monitoring, and fiscal reporting of the Fuel Assistance Program. You will provide operational management support for office functions in admin and at local centers, including applications, certifications, interaction with participants and vendor inquiries, preparation and maintenance of record keeping systems, and collection of data statistics for all programs for funding requests and reports. You will coordinate the paperwork and flow of information to participants, Area Center staff, and other Agency programs.

Your day will involve:

• Working closely with the agency Fiscal Department to develop a strong understanding of agency fiscal policies and procedures related to FAP.
• Maintaining knowledge of federal, state, and agency policies and procedures. Provide FAP Program information, modifications and procedure manual information directed from DOE to Intake, Certifier(s), and program assistants.
• Assisting the Program Director with department communications and/or other tasks as needed.
• Preparing required FAP statistical and other reports, as prescribed by FAP requirements.
• Assisting with the certification and processing of incoming FAP/EAP applications.
• Working directly with fuel vendors and other stakeholders to coordinate FAP services.

Your role will directly contribute to a positive participant experience and smooth operation of the Fuel Assistance Program.

Taking Care of You

At CAPBM, we are committed to supporting our employees with a comprehensive benefits package designed to help you and your family thrive. Our benefits include:

• Health, dental, and vision insurance
• Up to four (4) weeks of paid time off (PTO) in your first year
• Employer-paid disability and life insurance
• Up to a 5% employer retirement match after one year of employment
• Paid family leave
• And more!

Requirements

Qualifications to Be a FAP Manager:

• Education: Associate’s degree in human services, business administration, or related field. Education requirement may be substituted with other related education and additional human services experience; to be determined by Director of Energy & Area Resource Centers.
• Experience: Three years of prior related experience, including supervisory experience, required.
• Strong knowledge of all Microsoft Office Suite applications.
• Excellent verbal and written communication skills.
• Ability to multitask in a busy office environment

Successful completion of criminal record check is required. Reliable transportation and a valid driver’s license are required, as some travel within the community may be necessary.

Community Action Partnership Belknap-Merrimack Counties is an Equal Opportunity Employer.