Administrative Assistant - Area Resource Center

COMMUNITY ACTION PROGRAM BELKNAP- MERRIMACK COUNTIES; Laconia (NH); On-site; USD 55,273,000 - 55,380,000; Full time

Job summary

Community Action Partnership Belknap-Merrimack Counties (CAPBM) is seeking an Administrative Assistant for the Area Resource Center in Laconia, NH. You will greet visitors, screen calls, maintain records, and support site operations in a friendly, professional environment.

The role handles pantry organization, client referrals, and basic office tasks to ensure smooth daily functions. Candidates should have at least one year of office or customer service experience and be proficient with Word,

Qualifications

• One year of prior office or customer service experience.
• Proficiency with Microsoft Word, Teams, and Excel.

Responsibilities

• Greet and screen visitors, answer and direct calls, and maintain records and files.
• Answer telephone inquiries, determine needs, and refer to agency programs.
• Organize the food pantry and assist eligible clients with visits.
• Provide basic information and refer clients to local resources.
• Filing and completing general office duties as assigned by the Area Center Site Coordinator.

Skills

Customer service

Office support

Communication

Microsoft Word

Microsoft Teams

Excel

Job description

Community Action Partnership Belknap-Merrimack Counties

Empowering Communities and Enriching Lives. Join Our Mission!

Job Title

Administrative Assistant – Area Resource Center

Location

Laconia Area Resource Center

Hours

37.5 hours/week

Salary Description

$19.29/hour

About Community Action Partnership Belknap-Merrimack Counties (CAPBM)

The Community Action Partnership Belknap-Merrimack Counties (CAPBM) is a cornerstone of community development and support, dedicated to fostering independence and resilience in families and individuals. Our programs serve as vital resources to empower families, prepare children for future success, and enrich the lives of those in our community.

What It's Like To Work Here

Working at CAPBM means being part of a team passionate about making a difference. Our supportive, inclusive environment encourages professional growth and personal fulfillment. Employees are empowered to contribute their ideas and expertise to strengthen our programs and enhance the lives of the individuals and families we serve. We value dedication, adaptability, and a shared commitment to community well-being. Every day offers the chance to contribute to impactful solutions and work alongside like-minded professionals who care deeply about their community.

A Day In The Life As An Administrative Assistant

As an Administrative Assistant, you will greet and screen all visitors, answer and direct telephone calls, and maintain records and files as necessary for office operation. Your day will involve:

• Answering telephone inquiries, determining needs, and making appropriate referrals to Agency programs.
• Greeting and referring visitors or callers to appropriate staff and/or Agency programs.
• Organizing the food pantry and assisting eligible clients with their food pantry visit.
• Providing basic information for clients and referring them to outside local resources.
• Filing and completing general office duties as well other tasks assigned by the Area Center Site Coordinator.

Your role will directly contribute to a positive participant experience and to the overall operation of the Area Resource Center.

Requirements

To excel in this role, you'll need:

• One year of prior office or customer service experience.
• Customer service skills and the ability to work with the public.
• Ability to work independently, multi-task, and maintain accuracy.
• Computer skills using Microsoft Word, Teams, and Excel.

Equal Opportunity Employer

Community Action Partnership Belknap-Merrimack Counties is an Equal Opportunity Employer.