FTTH Field Supervisor: Lead Crews & Customer Service

Telecon; Phoenix, Northern (AZ, KY); Hybrid; USD 60,000 - 85,000; Full time

Benefits offered by this job

Healthcare

RRSP program

Employee assistance program

Employee discounts

Job summary

Telecon Inc. is seeking a FTTH Field Supervisor in the Phoenix, AZ area to oversee multiple crews and ensure high-quality fiber optic installations.

You will be the primary customer-facing contact, manage right-of-entry access, and coordinate with project managers to schedule work across the region. The ideal candidate has leadership experience, strong communication skills, and a solid understanding of fiber optics, safety practices, and field operations.

Qualifications

• High school diploma or equivalent. Additional technical or management certifications are a plus.
• Strong leadership and management skills to oversee multiple crews.
• Strong computer skills for recording and reporting progress daily.
• Excellent customer service and communication with customers and stakeholders.
• Valid driver's license with a clean driving record; willingness to travel; CDL preferred but not required.
• Ability to prioritize tasks and meet project deadlines.
• Knowledge of fiber optic installations and related standards.
• Reading prints and terminations knowledge.

Responsibilities

• Oversee multiple crews involved in FTTH fiber optic installations within a specific region.
• Work closely with Lead Technicians to ensure efficient workflow, productivity, and adherence to quality standards.
• Act as the primary customer-facing contact, securing right of entry access for installations.
• Drive and travel to various sites within the region to oversee operations and ensure timely completion.
• Coordinate with project managers and other stakeholders to plan and schedule installations.
• Provide coaching and training to Lead Technicians and technicians to enhance skills.
• Ensure safety guidelines are followed and promote a safe work environment.
• Monitor and inspect completed work to ensure quality and identify improvements.
• Resolve customer concerns or complaints with the customer service team.
• Collaborate with engineering and design teams to ensure accurate installations.
• Track and report progress, installation metrics, and obstacles to management.
• Enforce company policies and procedures across regional teams.

Skills

Leadership

Customer Service

Communication

Travel Ready

Problem Solving

Safety Awareness

Driver's License

CDL Preferred

Education

High School Diploma

Job description

Telecon Inc. is seeking a FTTH Field Supervisor in the Phoenix, AZ area to oversee multiple crews and ensure high-quality fiber optic installations.

You will be the primary customer-facing contact, manage right-of-entry access, and coordinate with project managers to schedule work across the region. The ideal candidate has leadership experience, strong communication skills, and a solid understanding of fiber optics, safety practices, and field operations.