FT Bluffton - Patient Services Representative FT

Novant Health Physical Therapy (Formerly Progressive Physical Therapy); Bluffton (SC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive wages with annual market data review

Incentive Pay Program

Continuing Education Reimbursement

Generous PTO

Health, dental, vision insurance

403(b) with 100% vested match

Job summary

Novant Health Physical Therapy (Formerly Progressive Physical Therapy) is seeking a Patient Services Representative in Bluffton, South Carolina. The role involves greeting patients, assisting with paperwork, and managing the overall front-office appearance.

Ideal candidates should possess strong customer service experience and effective communication skills. This full-time position offers various incentives and benefits including education reimbursement and health insurance.

Qualifications

• Customer service experience is essential.
• Effective verbal and written communication skills required.
• Knowledge of medical terminology preferred.

Responsibilities

• Greet patients and assist with paperwork.
• Verify patient insurance eligibility and collect co-payments.
• Schedule appointments and maintain a tidy front-office area.

Skills

Customer service experience

Effective verbal and written communication skills

Medical terminology knowledge

Computer skills

Education

High school diploma or equivalency

Job description

Patient Services Representative

Location: Bluffton Progressive Physical Therapy Center

Status: Full-Time

Position Type: Clerical

Who Are We?

Part of the Novant Health family based in North Carolina, Novant Health Urgent Care (formerly Doctors Care) provides exceptional healthcare through our network of more than 50 urgent care centers and 20 physical therapy facilities across South Carolina. Our Columbia-based headquarters delivers non-medical management and administrative services to support these locations. For decades, we have been committed to delivering exceptional, convenient, and affordable healthcare experiences to families and communities throughout the Palmetto State.

Why Doctors Care? Here’s What We Offer!

• Competitive wages with annual market data review
• Incentive Pay Program
• Continuing Education Reimbursement
• Eligible employer under the Public Service Loan Forgiveness (PSLF) Program
• UpToDate Subscription
• Generous PTO
• 403(b) with 100% vested match
• Health, dental, vision insurance
• Health Reimbursement Account
• Flexible Spending Account
• Short term and Long-term Disability
• Whole and Term Life Insurance
• Rewarding Careers
• Great working environment

What Are We Looking For?

NHUC is currently looking for a patient service representative (PSR) to join our team. The PSR greets patients, assists with paperwork, maintains the sign‑in sheet, and ensures the overall appearance of the front office. The PSR also validates patient demographics, enters charges into the system, and collects co‑payments as needed.

Key Responsibilities

• Recognize patient distress and take action as necessary.
• Greet patients and ensure that the sign‑in process is completed. Inform patients of the approximate wait time and explain extended waiting periods.
• Verify patient insurance eligibility via telephone, fax, or Internet; collect co‑payments; correct information in patient demographics and insurance details.
• Answer incoming calls and schedule appointments as needed.
• Clean counters, empty trash, and maintain a tidy waiting and front‑office area.
• Refer patients to the billing department for assistance when needed.
• Perform daily balancing (proofing/posting). Deposit funds to bank as required.
• Copy patient medical records and send them out when requested.
• File charts—must be able to ascend/descend a ladder, bend, and lift overhead up to 20 lbs.
• Assist in training new employees; maintain compliance with training in Code of Conduct, timekeeping, Sexual Harassment, Workplace Violence, OSHA/HIPAA.
• Complete the PSR career development program within the first year of employment.
• Other duties as assigned.

Do You Have What It Takes?

A good candidate will bring with them:

• High school diploma or equivalency.
• Customer service experience.
• Medical terminology knowledge.
• Computer skills.
• Willingness to work 12‑hour shifts and weekends.
• Willingness to work at other centers as needed.
• Effective verbal and written communication skills.
• Ability to reflect our mission, vision, and values through actions and conduct.

An ideal candidate would also have:

• Previous experience working in a patient services representative position.