FT Lead Server, The Gadsden Glen Culinary

Bishop Gadsden Episcopal Retirement Community; Charleston (SC); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical & Dental Insurance

Paid Time Off

Employer retirement matching

Free on-site parking

Wellness programs

Employee assistance program

Scholarship opportunities

Onsite dining options

Teladoc 24/7

Job summary

The Bishop Gadsden Episcopal Retirement Community is seeking a dynamic Lead Server in Charleston, SC, to oversee dining venues across our community. You will mentor servers, ensure exceptional resident and guest service, and uphold appearance, sanitation, and policy standards in a hospitality-focused environment.

A typical day involves directing front-of-house operations, training new staff, managing service flow, handling guest concerns, and collaborating with management on improvements.

Qualifications

• Minimum 5 years of front-of-house experience.
• Prior supervisory experience preferred.
• High school diploma or equivalent preferred.
• Strong communication and customer service skills.
• Basic computer proficiency.

Responsibilities

• Oversee servers and ensure compliance with the Bishop Gadsden Dress and Appearance Policy.
• Maintain sanitation, nutrition, and DHEC standards.
• Ensure smooth operations across all dining rooms.
• Assist servers during meal service as needed.
• Handle guest concerns professionally and promptly.
• Conduct service meetings and help train new team members.
• Promote teamwork and collaborate with management on process improvements.
• Supervise team members and uphold high food-service standards.

Skills

Front-of-house leadership

Customer service

Communication skills

Team supervision

English proficiency

Education

High school diploma or equivalent

Job description

Description: Join the award-winning Bishop Gadsden team and lead front-of-house excellence at The Gadsden Glen! We are searching for a dynamic, service-driven Lead Server to oversee the dining venues across our community. If you thrive in a hospitality environment, enjoy mentoring teams, and are passionate about exceptional customer service, we’d love for you to apply.

As a Lead Server, you will ensure smooth and successful front-of-house operations, direct and support servers, and provide outstanding service to residents and guests. You’ll maintain high standards in appearance, sanitation, training, team coordination, and overall dining experience.

A Typical Day

Front-of-House Leadership

• Oversee servers and ensure compliance with the Bishop Gadsden Dress and Appearance Policy
• Maintain sanitation, nutrition, and DHEC standards
• Ensure smooth operations across all dining rooms
• Assist servers during meal service as needed
• Handle guest concerns professionally and promptly
• Conduct service meetings and help train new team members
• Promote teamwork and collaborate with management on process improvements

Manager-on-Duty & Operations

• Supervise team members and uphold high food-service standards
• Monitor side work and closing procedures
• Maintain retail/bistro inventory and place orders as needed
• Secure dining areas, equipment, and cash drawer at close

Professionalism & Compliance

• Adhere to Resident Rights, HIPAA, safety procedures, and fire drill participation
• Maintain professional appearance and conduct
• Attend mandatory trainings, meetings, and facility events
• Support the department with additional duties as needed
• Practice fiscal responsibility in the use of Bishop Gadsden resources

Requirements

What We Need In A Candidate

• Minimum age: 18+
• At least 5 years of front-of-house experience
• Prior supervisory experience preferred
• High school diploma or equivalent preferred
• Strong communication and customer service skills
• Basic computer proficiency
• Ability to read, write, and speak English clearly
• Ability to work collaboratively with residents, staff, and families

What A Candidate Can Expect From Us

• Medical/Dental/Vision Insurance plans for you and your family
• Paid Time Off to create a work/life balance
• Retirement plans with employer matching
• FREE on site parking
• Wellness Programs and Facilities
• Employee Assistance Programs
• Scholarship Opportunities for Education/ Student Debt
• Community Café / Employee onsite dining options
• Free 24/7 TELADOC for team member and household

If you're passionate about hospitality and TIRED of the late night hours,bring your leadership and teamwork approach! Apply today to join The Gadsden Glen team!