Front-of-House Lead Server | Team Leader & Guest Experience

Bishop Gadsden Episcopal Retirement; Charleston (SC); On-site; USD 21,000 - 30,000; Full time

Job summary

Bishop Gadsden Episcopal Retirement Community in Charleston seeks a dynamic Lead Server to oversee dining venues across the community. You will guide front-of-house operations, mentor team members, and ensure every guest experiences outstanding service.

In this role you will supervise servers, uphold sanitation and safety standards, assist during service, train new staff, and collaborate with management to improve processes.

Qualifications

• Previous leadership experience in dining services.
• Strong customer service and communication skills.
• Ability to train and mentor staff.
• Familiarity with sanitation and safety standards.

Responsibilities

• Oversee servers and ensure compliance with dress policy.
• Maintain sanitation and safety standards.
• Ensure smooth operations across dining rooms.
• Assist servers during meal service.
• Handle guest concerns professionally.
• Conduct service meetings and train new team members.
• Promote teamwork and collaborate on process improvements.
• Supervise team members and uphold high service standards.
• Monitor closing procedures and cash drawer.
• Maintain inventory and place orders as needed.
• Secure dining areas, equipment at close.

Skills

Leadership

Front-of-House

Customer Service

Training

Team Supervision

Mentoring

Education

High School Diploma or equivalent

Tools

POS system

Job description

Bishop Gadsden Episcopal Retirement Community in Charleston seeks a dynamic Lead Server to oversee dining venues across the community. You will guide front-of-house operations, mentor team members, and ensure every guest experiences outstanding service.

In this role you will supervise servers, uphold sanitation and safety standards, assist during service, train new staff, and collaborate with management to improve processes.