FT Device Support Specialist - Work From Home

California Jobs; Placerville (CA); Remote; Full time

Job summary

A leading company in healthcare technology is seeking a full-time Device Support Specialist to work from home. This role involves troubleshooting technical issues, providing customer support, and educating clients on device usage. Candidates will benefit from a comprehensive benefits package, including medical, dental, vision, and great career development opportunities.

Benefits

Comprehensive benefits package

Paid Time Off (PTO)

401k matching

Opportunity for career advancement

Qualifications

• Must be available and punctual for scheduled work shifts.
• Ability to keep up-to-date with product knowledge and technical skills.

Responsibilities

• Troubleshoot and resolve technical issues for customers using employer devices.
• Educate customers on how to properly use and maintain their devices.
• Document all interactions and resolutions accurately.

Skills

Exceptional phone and listening skills

Strong written and verbal communication skills

Strong problem-solving skills

Education

High School Diploma or GED

Job description

FT Device Support Specialist - Work From Home

Pay Competitive

Employment type Full-Time

Job Description

Req#: 32626118579 Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Salary up to $18.51 per hour
- Comprehensive benefits package including Medical, Dental, and Vision
- Paid Time Off (PTO) and 401k matching
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere in the U.S.
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Troubleshoot and resolve technical issues for customers using employer devices
- Provide excellent customer service by assisting with inquiries and concerns related to device usage
- Educate customers on how to properly use and maintain their devices
- Document all interactions and resolutions accurately and promptly
- Collaborate with other team members to improve processes and find solutions to recurring issues

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Minimum educational requirement: High School Diploma or GED
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Ability to keep up-to-date with product knowledge and technical skills through ongoing training

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer service or technical support role
- Familiarity with healthcare technology or devices
- Strong problem-solving skills and ability to work in a fast-paced environment

#HealthcareTechnology #CustomerService #RemoteWork #CareerOpportunity #CompetitivePay

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About the company

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