FT Customer Service Representative

Planet Fitness; Lansdale (Montgomery County); On-site; USD 13,638 - 19,424; Full time

Benefits offered by this job

Growth opportunities

Competitive pay

Shift-differential pay

PTO for all employees

401K Employer match

Health Insurance Options

Life Insurance

Employee Assistance Program

Free employee Black Card

Job summary

Planet Fitness in Montgomeryville/Lansdale, PA is seeking a full-time team member for second shift. Starting pay is $12 per hour with scheduled increases at 180 days, 1 year, and every 6 months after. Benefits include PTO, 401K with employer match, health options, and life insurance.

The role focuses on delivering a Judgement Free member experience and supporting operations. Responsibilities include greeting members, signing up new members, handling inquiries, processing sales at POS, and

Qualifications

• Customer service experience required.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Provide a superior level of customer service to members and guests.
• Answer phones in a friendly manner using scripts.
• Greet members, sign up new members, tour facilities, log amenities.
• Respond to questions and concerns promptly and professionally.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness instruction classes to members and guests.
• Maintain a clean, sanitized, and safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Job description

Job Details

Location: Montgomeryville - Lansdale, PA 19446
Shift: Second Shift (Full-time), Monday-Thursday 5pm-11pm; Friday 1pm-9pm
Pay: Starting at $12 per hour
Hourly increases: at 180 days, 1 year, and every 6 months after the first year, based on anniversary date.

Benefits

• Growth opportunities: 90% of our management team started as an entry level team member!


• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months after the first year, based on anniversary date.


• Shift-differential pay for select shifts.


• PTO for all employees.


• 401K Retirement Fund (Employer match up to 4%! ).


• Health Insurance Options including Health, Dental, Vision, family life insurance, and more.


• Basic Life Insurance & Short-Term Disability I00% Company Paid!


• Employee Assistance Program.


• Free employee Black Card Membership.

Responsibilities

• Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.


• Answer phones in a friendly manner using information script.


• Greet members, sign up and tour new members, and log amenities.


• Respond to member questions and concerns in a timely and professional manner.


• Process beverage or merchandise purchases through the point of sale system.


• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.


• Provide a clean, sanitized and safe club environment.

Qualifications

• Customer service experience.


• High school diploma/GED equivalent preferred.


• Must be 18 years of age or older.


• Basic computer proficiency.

Physical Demands

• Frequent lifting, carrying, pushing, and pulling.


• Must be able to lift up to 75 lbs.


• Will encounter cleaning chemicals during shift.


• Frequent climbing, balancing, kneeling and crouching during shift.


• Continual reaching with hands/fingers/arms during shift.