PT Customer Service Representative

Planet Fitness; Mocksville (NC); On-site; USD 12,501 - 17,805; Part time

Benefits offered by this job

PTO for all employees

Shift-differential pay

Free employee Black Card Membership

Job summary

Planet Fitness in Mocksville, NC is hiring a part-time Customer Service Representative. Starting pay is $11 per hour, with shift times including mid, closing, and weekend coverage. The role involves greeting members, answering calls, processing purchases, and promoting fitness classes.

Applicants should have customer service experience, a high school diploma or GED, and be 18+. Basic computer skills are required. Benefits include PTO, shift-differential pay, and employee perks.

Qualifications

• Customer service experience preferred.
• High school diploma or GED preferred.
• Must be 18 years of age or older.
• Basic computer proficiency required.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members and assist with sign-ups and tours.
• Respond to member questions in a timely and professional manner.
• Process beverage or merchandise purchases at the point of sale.
• Promote fitness classes to members and newcomers.
• Maintain a clean, safe club environment.

Skills

Customer service

Communication

Basic computer skills

Education

High school diploma/GED

Job description

Job DetailsJob Location: L150 Mocksville - Mocksville, NC 27028Part- Time: Starting at $11 per hour.

Shift time periods include: Mid Shift (Monday through Friday 12 pm to 6 pm), Closing (Monday through Thursday 5 pm to 11 pm, Friday 1 pm to 9 pm), Weekends mandatory (Saturday/Sunday open 6:45 am to 1 pm, closing 11 am to 7 pm, closing 1 pm to 7 pm)

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

• We Are Accountable – Self-starters who pursue excellence.
• We Are Driven – Problem solvers who deliver results.
• We Are Passionate – Positive energy with a real desire to help others.
• We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Customer Service Representative Benefits:

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities:

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.

QualificationsJob Requirements:

• Customer service experience
• High school diploma/GED equivalent preferred
• Must be 18 years of age or older
• Basic computer proficiency

Physical Demands:

• Frequent lifting, carrying, pushing, and pulling
• Must be able to lift up to 75 lbs.
• Will encounter cleaning chemicals during shift
• Frequent climbing, balancing, kneeling and crouching during shift
• Continual reaching with hands/fingers/arms during shift