FT Customer Service Rep

National Fitness Partners; Greensboro (NC); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Growth opportunities

Shift-differential pay

PTO

401K with match

Health Insurance options

Life Insurance

Employee assistance

Free Black Card Membership

Job summary

National Fitness Partners, a leading Planet Fitness franchise, is hiring in Greensboro, NC for a Customer Service Representative. The role focuses on delivering a superior member experience and handling sign-ups, tours, and questions with a friendly, professional approach.

The position offers employee benefits and growth opportunities, including healthcare options, PTO, and a 401K match, with pay starting at $12 per hour and scheduled increases based on tenure.

Qualifications

• Excellent customer service skills.
• Strong communication and interpersonal abilities.
• Ability to maintain a positive and welcoming attitude.

Responsibilities

• Answer phones in a friendly manner using information script.
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner.
• Process beverage or merchandise purchases through the point of sale system.
• Promote fitness instruction classes to active and new members.
• Maintain a clean, sanitized and safe club environment.

Skills

Customer service

Communication

Friendly demeanor

Job description

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Full - Time: Starting at $12 per hour.

Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.

Schedule: Monday and Tuesday 4:45 AM - 12:00 PM, Wednesday to Friday 4:45 AM - 1:00 PM

At National Fitness Partners, we don't just work in fitness - we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We believe in the power of our people to make a difference. If you're looking for a career where your passion meets purpose, we want YOU on our team!

Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.

• We Are Accountable - Self-starters who pursue excellence.
• We Are Driven - Problem solvers who deliver results.
• We Are Passionate - Positive energy with a real desire to help others.
• We Are Ambitious - Always learning and growing toward success.

Customer Service Representative Benefits

• Growth Opportunities over 90% of our management team started as an entry level team member!
• Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
• Shift-differential pay for select shifts
• PTO for all employees
• 401K Retirement Fund (Employer match up to 4%!)
• Health Insurance Options including Health, Dental, Vision, family life insurance, and more
• Basic Life Insurance & Short-Term Disability I00% Company Paid!
• Employee Assistance Program
• Free employee Black Card Membership

Customer Service Representative Responsibilities

• Answer phones in a friendly manner using information script
• Greet members, sign up and tour new members, and log amenities.
• Respond to member questions and concerns in a timely and professional manner
• Process beverage or merchandise purchases through the point of sale system
• Promote our unique fitness instruction classes (PE@PF) to our active members and our new members
• Provide a clean, sanitized and safe club environment.