FT CUSTOMER CARE SPECIALIST - WORK FROM HOME

Cox Enterprises, Inc.; Stockton (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Cox Enterprises, Inc. is hiring a Customer Care Specialist for remote positions across the U.S. This role involves providing Tier 1 support, responding to customer inquiries, and troubleshooting issues. Ideal candidates will demonstrate effective communication and customer service skills.

Benefits

Healthcare benefits

Paid Time Off (PTO)

Qualifications

• Prior customer service experience preferred.
• Ability to document issues and resolutions.
• Strong communication and problem-solving skills.

Responsibilities

• Respond to customer requests via calls and tickets.
• Provide Tier 1 support and troubleshoot issues.
• Document inquiries and collaborate for resolutions.

Skills

Active listening

Customer service

Troubleshooting

Job description

Customer Service / Remote - Anywhere in U.S.

Compensation: Up to $26.59 per hour

Benefits: Healthcare benefits, PTO

As a Customer Care Specialist at Cox Enterprises, Inc., your responsibilities include:

1. Receiving and responding to customer requests via inbound call queue and support ticketing systems
2. Asking questions and actively listening to understand customer issues, demonstrating respect and concern
3. Providing Tier 1 support, troubleshooting, and resolving standard and recurring issues
4. Documenting customer inquiries, status, and resolutions
5. Collaborating across teams and following up to ensure satisfactory resolution of issues

Hiring Immediately