FT CUSTOMER SERVICE SPECIALIST I - WORK FROM HOME

Genea; Stockton (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Genea seeks to hire a Customer Service Specialist who will provide top-notch support across multiple channels. This remote role is vital for ensuring customer satisfaction and requires professionals who can effectively respond to inquiries and troubleshoot issues. Immediate hiring and competitive hourly pay are offered.

Benefits

Medical benefits

401k match

PTO

Qualifications

• Experience in customer service preferred.
• Ability to handle inquiries professionally and efficiently.
• Strong documentation and communication skills.

Responsibilities

• Responding to customer inquiries via phone, email, and chat.
• Troubleshooting and resolving customer issues.
• Documenting customer interactions in the database.

Skills

Communication

Problem Solving

Empathy

Team Collaboration

Job description

Customer Support / Remote - Anywhere in U.S.

Compensation: Up to $24.04 per hour

Benefits: Medical benefits, 401k match, PTO

As a Customer Service Specialist at Genea, your responsibilities include:

1. Responding to customer inquiries via phone, email, ticketing system, and chat in a timely and professional manner
2. Providing accurate and helpful information regarding products and services
3. Troubleshooting and resolving customer issues and complaints with empathy and efficiency
4. Documenting all customer interactions and updates in the company database
5. Collaborating with team members and departments to ensure a seamless customer experience
6. Maintaining a positive, customer-focused attitude in all interactions

Note: Hiring immediately.