FT CUSTOMER CARE SPECIALIST - WORK FROM HOME

Cox Enterprises, Inc.; Sioux Falls (SD); Remote; USD 60,000 - 80,000; Full time

Job summary

Cox Enterprises, Inc. is seeking a Customer Care Specialist. In this remote role, you will handle customer inquiries, providing Tier 1 support and collaborating with teams to resolve issues efficiently. Ideal candidates will have strong communication skills and a commitment to customer satisfaction.

Benefits

Healthcare benefits

PTO

Responsibilities

• Receive and respond to customer requests via calls and tickets.
• Ask questions to understand customer issues.
• Provide Tier 1 support and resolve recurring issues.
• Document customer inquiries and resolutions.
• Collaborate across teams for satisfactory resolution.

Skills

Active Listening

Customer Support

Troubleshooting

Job description

Customer Service / Remote - Anywhere in U.S.

Salary: Up to $26.59 per hour

Benefits: Healthcare benefits, PTO

As a Customer Care Specialist at Cox Enterprises, Inc., your responsibilities include:

1. Receiving and responding to customer requests via inbound call queue and support ticketing systems
2. Asking questions and actively listening to understand customer issues, demonstrating respect and concern
3. Providing Tier 1 support, troubleshooting, and resolving standard and recurring issues
4. Documenting customer inquiries, status, and resolution
5. Collaborating across teams and following up with customers to ensure satisfactory resolution

We are hiring immediately.