FT CUSTOMER CARE SPECIALIST - WORK FROM HOME

Cox Enterprises, Inc.; Lancaster (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Cox Enterprises, Inc. is seeking a Customer Care Specialist to provide exceptional support to customers. You will handle inbound calls and support requests while ensuring customer satisfaction. The role offers flexibility to work remotely anywhere in the U.S. along with competitive pay and benefits.

Benefits

Healthcare benefits

Paid Time Off (PTO)

Qualifications

• Strong customer service orientation.
• Ability to troubleshoot and resolve recurring issues.
• Effective communication skills.

Responsibilities

• Receive and respond to customer requests via phone and support tickets.
• Provide Tier 1 support and document customer inquiries and resolutions.
• Work collaboratively across teams to resolve customer issues.

Skills

Customer Service

Problem Solving

Active Listening

Job description

Customer Service / Remote] - Anywhere in U.S. / Up to $26.59 per hour / Healthcare benefits / PTO - As a Customer Care Specialist at Cox Enterprises, Inc., you will : Receive and respond to customer requests via the inbound call queue and support ticketing systems; Ask questions and actively listen to customers to understand their issues, always demonstrating respect and concern; Provide Tier 1 support, troubleshooting and resolving standard and recurring issues; Document customer inquiries, status, and resolution; Work across teams when needed and follow up with customers to resolve issues satisfactorily...Hiring Immediately >

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Customer Care Specialist • Lancaster, CA, United States