FT Customer Care Specialist - Work From Home

California Jobs; Ceres (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in telecommunications seeks a Full-Time Customer Care Specialist for remote work. This role requires excellent phone and communication skills to provide tier 1 support. Ideal candidates will have customer service experience, be punctual, and work independently or within a team, with opportunities for career advancement and comprehensive healthcare benefits.

Benefits

Comprehensive healthcare benefits

Paid time off (PTO)

Opportunity for career advancement

Supportive and collaborative work environment

Qualifications

• Must be punctual and available for scheduled shifts.
• Experience in customer service or related field.
• Bilingual abilities in English and Spanish preferred.

Responsibilities

• Receive and respond to customer requests via calls and support tickets.
• Provide Tier 1 support, troubleshooting standard issues.
• Document inquiries and follow up with customers for resolution.

Skills

Customer Service

Listening Skills

Communication Skills

Troubleshooting

Teamwork

Job description

FT Customer Care Specialist - Work From Home

Employer Industry: Telecommunications and Media

Why consider this job opportunity:
- Salary up to $26.59 per hour
- Comprehensive healthcare benefits
- Paid time off (PTO)
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Immediate hiring for qualified candidates

What to Expect (Job Responsibilities):
- Receive and respond to customer requests via the inbound call queue and support ticketing systems
- Ask questions and actively listen to customers to understand their issues, demonstrating respect and concern
- Provide Tier 1 support, troubleshooting and resolving standard and recurring issues
- Document customer inquiries, status, and resolution
- Collaborate with teams as needed and follow up with customers to ensure satisfactory issue resolution

What is Required (Qualifications):
- Must be available and punctual for scheduled work shifts
- Exceptional phone and listening skills
- Strong written and verbal communication skills
- Experience in customer service or a related field
- Ability to work independently and as part of a team

How to Stand Out (Preferred Qualifications):
- Previous experience in a customer care or support role
- Familiarity with ticketing systems and troubleshooting techniques
- Knowledge of telecommunications and media industry standards
- Bilingual abilities in English and Spanish

#Telecommunications #CustomerService #RemoteWork #CareerOpportunity #HealthcareBenefits

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About the company

Notice

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