FT CUSTOMER CARE REPRESENTATIVE - WORK FROM HOME

Matco Tools; Allen (TX); Remote; USD 60,000 - 80,000; Full time

Job summary

Matco Tools is hiring a Customer Care Representative to provide exceptional support for customers across the U.S. This role involves responding to inquiries, assisting in product selection, and ensuring customer satisfaction through proactive service. Competitive pay and comprehensive benefits are included.

Benefits

Medical, dental & vision

401k match

PTO

Employee discounts

Qualifications

• Experience in customer service roles.
• Ability to troubleshoot and resolve customer concerns.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Assist with automotive tool selection and troubleshooting.
• Document customer interactions and update records.

Skills

Customer Service

Problem Solving

Technical Specifications

Sales Skills

Job description

Customer Service / Remote] - Anywhere in U.S. / $17 per hour + Commissions + Bonuses / Medical, dental & vision / 401k match / PTO / Employee discounts - As a Customer Care Rep at Matco Tools, you will : Respond promptly and professionally to customer inquiries via phone, email, and chat; Provide exceptional customer service by accurately addressing and resolving customer concerns; Assist customers in automotive tool selection, toolbox selection, troubleshooting, pricing, availability, technical specifications; Perform inbound / outbound suggestive selling of Matco product line; Document customer interactions and update customer records; Input orders, purchase orders, and quotations utilizing internal ordering software systems...Hiring Immediately >

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Customer Care Representative • Allen, TX, United States