FT CUSTOMER SERVICE SPECIALIST I - WORK FROM HOME

Genea; Palmdale (CA); Remote; USD 60,000 - 80,000; Full time

Job summary

Genea is seeking a Customer Service Specialist to join their team remotely. The role involves responding to customer inquiries, resolving issues, and maintaining a positive service attitude. Ideal candidates will possess excellent communication skills and be eager to support customer needs effectively. This opportunity offers competitive hourly pay and comprehensive benefits.

Benefits

Medical benefits

401k match

Paid Time Off (PTO)

Qualifications

• Experience in a customer support role.
• Strong communication skills both verbal and written.
• Ability to troubleshoot customer issues.

Responsibilities

• Respond to customer inquiries via phone, email, chat.
• Document all customer interactions in the database.
• Collaborate with team members for seamless customer experience.

Skills

Customer Service

Problem Solving

Communication

Job description

Customer Support / Remote] - Anywhere in U.S. / Up to $24.04 per hour / Medical benefits / 401k match / PTO - As a Customer Service Specialist at Genea, you will : Respond to customer inquiries and requests via phone (as applicable), email, ticketing system, and chat in a timely and professional manner; Provide accurate and helpful information to customers regarding product and service inquiries; Troubleshoot and resolve customer issues and complaints with empathy and efficiency; Document all customer interactions and updates in the company database; Collaborate with other team members and departments to ensure a seamless customer experience; Maintain a positive and customer-focused attitude in all interactions...Hiring Immediately >

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