Client Service Representative (PART TIME- CSR)

Vicar Operating, Inc. dba VCA; Colorado; On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/sick days

401(k)

Employee discounts on pets

Job summary

VCA All Pets in Colorado is seeking a friendly Client Service Representative to be the face of the practice, greet clients and their pets, and manage appointments and payments. You will support veterinarians and technicians while delivering an exceptional client experience in a busy veterinary setting.

This part‑time role offers opportunities to learn about pet care, work with a collaborative team, and contribute to a high‑quality standard of veterinary service.

Responsibilities

• Greeting visitors, answering phones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending and obtaining products and services, including prescriptions.
• Educating clients on general animal husbandry and non‑medical pet care.

Job description

We are seeking an experienced, personable “service extraordinaire” to join our team as a Client Service Representative. About VCA: At VCA Animal Hospitals, we’re passionate about delivering world‑class veterinary care while supporting the people who make it possible. As part of Mars Veterinary Health, we’re committed to helping our teams grow while making a lasting impact on pets and the people who love them.

About Our Hospital: VCA All Pets is a 2‑doctor practice providing high‑quality veterinary care including preventive medicine, surgery, dentistry, diagnostics, and compassionate client service. We pride ourselves on creating a collaborative, supportive environment where team members can learn and grow. We also offer Doggy Daycare that offers a fun, safe, and engaging environment where your dog can socialize, stay active, and enjoy supervised playtime throughout the day. We also offer additional services like nail trims, go‑home baths, and nap time to make your pet's stay extra special!

Why We Need You: As the face of VCA All Pets, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.

The Opportunity: As a Customer Service Representative you’ll play an important role in supporting our doctors and technicians while helping create a positive experience for pets and their families. This is a great opportunity for someone who loves animals, enjoys teamwork, and wants to grow in veterinary medicine.

What You’ll Do

• Greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow‑ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
• Cross training as a dog daycare attendant which includes supervising play areas and maintaining daycare & daycare yard.

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

Schedule

Part‑time, Monday - Saturday. Combination of morning and evening shifts up to 20 -25 hours per week. This position requires flexibility based on the needs of the hospital.

Compensation

The anticipated hourly range for this position is $16.00 -$17.00 per hour, depending on experience, qualifications, skills, and business needs.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.

A leader in veterinary care, VCA Animal Hospitals is committed to taking care of the future of veterinary medicine. We are a family of hometown animal hospitals determined to positively impact pets, people and our communities. From primary care to emergency, urgent and specialty care, VCA delivers world‑class medicine and hometown care to more than four million pets each year. We invest in cutting‑edge tools, training and technology that enable Associates across our national network of hospitals to lead the industry today and into tomorrow. Among our talented 35,000 Associates are nearly 7,000 veterinarians – including 500 who are board‑certified specialists – nearly 4,000 credentialed technicians and over 10,000 veterinary assistants – all dedicated to giving pets the very best in medical care. The future of veterinary medicine is in our hands. Join us.