Client Service Representative

VCA Animal Hospitals, Inc; Tacoma (WA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation/Sick days

401K with match

Employee discounts

Job summary

VCA Pacific Avenue Animal Hospital is seeking an experienced Client Service Representative to join our team on a full-time basis. The right candidate will be personable, detail-oriented, and able to multitask in a front-desk role, welcoming clients and guiding pets to exam rooms.

We offer a comprehensive benefits package and opportunities for growth within the hospital. Weekend and evening shifts may be required to ensure exceptional client service and patient care.

Qualifications

• Front desk client service experience preferred.
• Excellent phone etiquette and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Greet visitors, answer phones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls and reach out to prospective clients.

Skills

Customer service

Scheduling appointments

Communication

Multitasking

Attention to detail

Job description

VCA Pacific Avenue Animal Hospital is seeking an experienced Client Service Representative to join our team on a full-time basis.

At VCA Animal Hospitals, we take our mission statement of y our pet’s health is our top priority and excellent service is our goal very seriously. From a clients first phone call, we aim to exceed expectations and offer world-class service.

We are looking for a positive, customer service oriented individual to join our front desk team. Candidate must have a great attitude, enjoy building relationships with and caring for clients, and have a high attention to detail. The right candidate is able to multitask, effectively communicate with others, comfortable working alone and in groups, and is available to work some weekend and evening shifts.

Our hospital is a growing business that prides itself on a positive and supportive work environment where personal growth and development are priorities. We offer comprehensive health care benefits, vacation and sick pay, life and supplemental insurances, 401K with match, employee discounts, and learning opportunities within the hospital. We strive to provide the best possible experience for our clients and patients and are looking for an amazing customer service representative to help us with this goal.

$19-$21.00/hour dependent on experience

Why We Need You:

• Customer service; greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, processing payments.
• Assisting clients in obtaining products and services.
• Answering general questions and educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste as necessary) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com