Client Service Representative VCA Half Moon Bay

VCA Animal Hospitals; Half Moon Bay (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation

401(k)

Pet care discounts

Competitive pay

Job summary

VCA Half Moon Bay Animal Hospital in Half Moon Bay, CA is seeking an experienced Client Service Representative to be the friendly face of the clinic and coordinate front-desk operations.

You will greet clients, schedule appointments, process payments, educate clients on pet care, and manage electronic medical records, contributing to an exceptional client and patient experience.

Qualifications

• Greeting clients and assisting with pets as they arrive.
• Scheduling and confirming appointments efficiently.
• Explaining fees and processing payments accurately.
• Educating clients on non-medical pet care and products.
• Managing electronic medical records and correspondence.

Responsibilities

• Greet visitors and guide clients and their pets to exam rooms.
• Answer phones and respond to client inquiries.
• Schedule, confirm, and adjust appointments as needed.
• Process payments and discuss pricing with clients.
• Maintain EMR records and correspondence with accuracy.

Skills

Customer service

Greeting visitors

Answering phones

Scheduling appointments

Payment processing

Product and pet care education

Electronic medical records management

Tools

EMR software

Job description

Client Service Representative

Location: VCA Half Moon Bay Animal Hospital

645 Correas St.

Half Moon Bay, Ca 94019

We are seeking an experienced Client Service Representative to join our team.

At VCA Half Moon Bay, our patients health is our top priority and excellent service is our goal. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

ESSENTIAL FUNCTIONS:

• Customer service functions, including: greeting visitors, answering phones, and showing clients and their pets to exam rooms


• Scheduling and confirming appointments


• Making follow-up calls and reaching out to prospective clients


• Presenting and explaining fees, including processing payments


• Recommending and helping clients select products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)


• Answering questions about products and services,


• Managing electronic medical records, reports and correspondence

BENEFITS:

• competitive compensation, $22.00-$28.00/hr DOE along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com