FSET Scheduler: Front‑Line Workforce Access Coordinator

Forward Service Corporation; Green Bay (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Minimum starting wage $19/hour

Paid time off

Vision insurance

Life insurance

Disability insurance

401(k) matching

Job summary

Forward Service Corporation (FSC) is a nonprofit organization in Green Bay, WI, delivering workforce development and supportive services. This role serves as the first point of contact for individuals referred to the FSET program and coordinates orientations and enrollments to help participants access services.

The position emphasizes customer service, data accuracy, and timely documentation, with a friendly, professional environment and strong opportunities for growth within FSC.

Qualifications

• High school diploma or equivalent and one year of related work experience, or an equivalent combination of education and experience.
• Strong customer service, communication, organization, time management, and attention-to-detail skills.
• Ability to manage multiple priorities, meet deadlines, maintain confidentiality, and work both independently and collaboratively.
• Proficiency with Microsoft Office 365 and the ability to learn State and internal database systems.
• Accurate and efficient typing skills, typically at least 30 words per minute with 95% accuracy.

Responsibilities

• Contact individuals referred to FSET and provide clear, welcoming information about available services.
• Schedule orientation and enrollment appointments within the appropriate office or region.
• Maintain scheduling calendars, participant records, attendance information, and required data in State and internal systems.
• Support timely participant engagement and program compliance through accurate follow-up, documentation, and reporting.
• Provide clerical, data-entry, scanning, document-preparation, and general office support to program staff.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Multi-tasking

Microsoft Office 365

Data entry

Confidentiality

Teamwork

Education

High school diploma or equivalent

Tools

Microsoft Office 365

State & internal databases

Job description

Forward Service Corporation (FSC) is a nonprofit organization in Green Bay, WI, delivering workforce development and supportive services. This role serves as the first point of contact for individuals referred to the FSET program and coordinates orientations and enrollments to help participants access services.

The position emphasizes customer service, data accuracy, and timely documentation, with a friendly, professional environment and strong opportunities for growth within FSC.