FSET Scheduler

Forward Service; Green Bay (WI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Paid time off 4 weeks annually

Vision Insurance (company-paid)

Life Insurance (company-paid)

Disability Insurance (company-paid)

401(k) with company match

Job summary

Forward Service Corporation (FSC) in Green Bay, WI is seeking an FSET support specialist to serve as the first contact for participants, share program information, and coordinate orientations and enrollments. You will document referrals, manage calendars, and ensure accurate data entry across state systems.

The role emphasizes strong customer service, organization, and the ability to handle multiple tasks with confidentiality and teamwork in a nonprofit setting.

Qualifications

• Strong customer service, communication, organization, time management, and attention-to-detail skills.
• Ability to manage multiple priorities, meet deadlines, maintain confidentiality, and work independently or collaboratively.
• Proficiency with Microsoft Office 365 and ability to learn state and internal database systems.

Responsibilities

• Contact individuals referred to FSET and provide clear, welcoming information about services.
• Schedule orientation and enrollment appointments within the appropriate office or region.
• Maintain scheduling calendars, participant records, attendance information, and required data in State and internal systems.
• Support timely participant engagement and program compliance through accurate follow-up, documentation, and reporting.
• Provide clerical, data-entry, scanning, document-preparation, and general office support to program staff.

Skills

Customer service

Communication

Organization

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office 365

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Green Bay, WI, US

Grow with Purpose at Forward Service Corporation (FSC)

& Make a lasting impact on your community.

Forward Service Corporation (FSC) is a nonprofit organization dedicated to empowering individuals to overcome barriers, achieve financial stability, and reach their full potential. Since our founding in 1979, we have provided workforce development, training, and supportive services across Wisconsin. Our work is guided by a people-first philosophy, a strong commitment to diversity and inclusion, and a belief that every person deserves the opportunity to thrive. If you’re looking for a career where you can make a true difference—and feel great doing it—this is the place for you.

Location: Green Bay, WI

In this role, you will be the first point of contact for individuals referred to the FoodShare Employment and Training (FSET) Program. You will help participants take the first step toward services by sharing program information, coordinating orientation and enrollment appointments, and ensuring referral, contact, and attendance information is documented accurately and on time.

Position Overview- Key Responsibilities (Full details on attached job description):

• Contacting individuals referred to FSET and providing clear, welcoming information about available services
• Scheduling orientation and enrollment appointments within the appropriate office or region
• Maintaining scheduling calendars, participant records, attendance information, and required data in State and internal systems
• Supporting timely participant engagement and program compliance through accurate follow-up, documentation, and reporting
• Providing clerical, data-entry, scanning, document-preparation, and general office support to program staff

Highlights of Employment at FSC:

• Minimum starting wage: $19/hour
• Generous paid time off beginning at four weeks annually
• 100% company-paid Vision, Life, and Disability Insurance
• Matching 401(k) plan
• A professional environment with a strong culture of support and respect

Preferred Qualifications:

• High school diploma or equivalent and one year of related work experience, or an equivalent combination of education and experience
• Strong customer service, communication, organization, time management, and attention-to-detail skills
• Ability to manage multiple priorities, meet deadlines, maintain confidentiality, and work both independently and collaboratively
• Proficiency with Microsoft Office 365 and the ability to learn State and internal database systems
• Accurate and efficient typing skills, typically at least 30 words per minute with 95% accuracy

At Forward Service Corporation we seek diversity. Differing perspectives lead to innovation. We are an equal opportunity employer and invite applications from candidates from all backgrounds. All qualified candidates will receive consideration for employment and promotion without regard to age, ancestry, arrest or conviction record, color, creed, disability, marital status, national origin, race, religion, sex, sexual orientation, gender identity or veteran status.