FSA - Field Service Analyst

SHINE Systems; Fayetteville (NC); On-site; USD 90,000 - 130,000; Full time

Job summary

SHINE Systems seeks experienced operations and intelligence professionals to join our team as Field Service Analysts. You will train users on Gotham, troubleshoot issues, and help develop new use cases while collaborating with analysts to solve unique problems.

You will work with global users, provide direct feedback on software enhancements, and promote cross-team collaboration to ensure our customers’ continued success.

Qualifications

• Hands-on experience with Gotham and training others.
• Experience in delivering classroom or deskside instruction.
• Strong troubleshooting skills in complex systems.
• Knowledge of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance required.

Responsibilities

• Troubleshoot technical issues and guide users on Gotham usage.
• Develop and demonstrate new use cases.
• Collaborate with analysts to solve complex problems.
• Provide feedback to product teams for feature enhancements.
• Promote collaboration across a global enterprise and strengthen user relationships.

Skills

Gotham knowledge

Training others

Troubleshooting

DoD/Intel domain

Tools

Gaia

Maven

Foundry

Python

Java

HTML

Job description

Summary: SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements:

• Hands-on experience with the software product, Gotham. You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI clearance

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Gaia, Maven, Foundry
• Experience training other intelligence or operations software
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.