Field Service Analyst

SHINE Systems; Aiea (HI); On-site; USD 90,000 - 130,000; Full time

Job summary

SHINE Systems is seeking experienced operations and intelligence professionals to join our team as Field Service Analysts. You will train users on Gotham, troubleshoot issues, and develop new use cases in collaboration with analysts.

You’ll help strengthen user relationships and provide feedback for software improvements while supporting global customers. You will work with DoD/Intelligence missions in mind, travel as required, and contribute to a trusted, worldwide enterprise.

Qualifications

• Hands-on experience with Gotham software.
• Experience training users in its application and functionality.
• Proven troubleshooting experience.
• Strong understanding of DoD, Intelligence, or Law Enforcement missions.
• TS/SCI clearance is required.

Responsibilities

• Troubleshoot technical issues to resolve user problems efficiently.
• Develop new use cases and workflows with input from analysts.
• Collaborate with a global user base to promote best practices and feedback loops.
• Train users in the application and capabilities of Gotham and related tools.

Skills

Gotham

Training users

Troubleshooting

DoD/Intelligence

TS/SCI clearance

Tools

Foundry

GAIA

Job description

Summary:

SHINE Systems is seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham, Gaia, Foundry, etc.) to join our team. As a Field Service Analyst, you will be on the front lines strengthening user relationships. Your responsibilities will include troubleshooting technical issues, developing new use cases, and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. Additionally, you will play a vital role in promoting collaboration across a global enterprise, ensuring continued success for our customers.

Job Requirements:

• Hands-on experience with the software product, Gotham.
• You will be responsible for training and guiding users in its application and functionality.
• Training experience (Classroom or Deskside)
• Proficiency in troubleshooting technical issues
• Strong understanding of DoD, Intelligence, or Law Enforcement missions
• TS/SCI Required

Desired Qualifications:

• Real world experience supporting intelligence or operations
• Familiarity with Foundry and or GAIA
• Experience training other intelligence or operations software
• Excellent communication skills
• Travel independently, both CONUS and OCONUS, as required
• Technical knowledge, including working familiarity with languages such as Python, Java or HTML.

SHINE Systems is an Equal Employment/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.