Frozen Foods Specialist & Customer Service Pro

Kroger Family of Companies; Virginia; On-site; USD 21,000 - 22,000; Full time

Job summary

Kroger Family of Companies in Virginia seeks a customer-focused associate to deliver outstanding service and maintain a clean, safe store. You will assist the department manager in achieving sales targets, stock and label merchandise, and ensure compliance with safety and quality standards.

Responsibilities include helping customers, knowing product details, suggesting items, and enforcing food safety and temperature controls in a fast-paced retail environment. Bilingual skills are a plus.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Retail experience is desirable.
• Second language ability (speaking, reading and/or writing).

Responsibilities

• Promote trust and respect among associates.
• Create an environment that makes customers feel welcome and valued.
• Know products in the department and respond to questions.
• Inform customers of frozen food specials and suggest items.
• Check product quality and review sell-by dates.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the manager.
• Maintain a positive attitude and stay informed on ads.
• Adhere to food safety regulations and maintain temperatures.
• Support safety programs and report unsafe conditions.

Skills

Stress management

Communication skills

Basic math

Retail experience

Second language

Job description

Kroger Family of Companies in Virginia seeks a customer-focused associate to deliver outstanding service and maintain a clean, safe store. You will assist the department manager in achieving sales targets, stock and label merchandise, and ensure compliance with safety and quality standards.

Responsibilities include helping customers, knowing product details, suggesting items, and enforcing food safety and temperature controls in a fast-paced retail environment. Bilingual skills are a plus.