Grocery Customer Service Specialist

Kroger; Roanoke (VA); On-site; USD 48,000 - 56,000; Full time

Job summary

Kroger in Roanoke, VA is seeking to create outstanding customer experiences through service in our store. This role supports the department manager in reaching sales and profit goals and maintains safety, cleanliness and compliance with food safety guidelines.

You will answer questions about products, stock shelves, check freshness, rotate stock, and help customers discover items. Strong communication and math skills are valued, with a focus on honesty and reliability.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction)

Responsibilities

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Offer product samples to help customers discover new items or products they inquire about.
• Inform customers of dairy specials.
• Provide customers with fresh products that they have ordered.
• Recommend items to customers to ensure they get the products they want and need.
• Check product quality to ensure freshness. Review “sell by” dates and take appropriate action.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks, or issues, and illegal activity, including: robbery, theft or fraud.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Stress management

Communication

Basic math

Job description

Kroger in Roanoke, VA is seeking to create outstanding customer experiences through service in our store. This role supports the department manager in reaching sales and profit goals and maintains safety, cleanliness and compliance with food safety guidelines.

You will answer questions about products, stock shelves, check freshness, rotate stock, and help customers discover items. Strong communication and math skills are valued, with a focus on honesty and reliability.