Frozen Foods Dept Lead: Customer Experience & Ops

Kroger; Locust Grove (GA); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger in Locust Grove, GA is seeking a store associate to deliver exceptional customer service and help maintain a safe, clean store environment. You will assist the department manager with sales goals, answer customer questions, and stock/label department merchandise.

Ideal candidates are at least 18, with strong communication skills and basic math abilities. Retail experience and multilingual abilities are a plus, and compliance with all safety regulations is required.

Qualifications

• Must be 18 or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Assist the department manager in reaching sales and profit goals established for the department.
• Answer questions regarding products and assist customers about items in the department and store.
• Gain knowledge of products sold and respond to questions with product suggestions.
• Inform customers of frozen food specials and recommend items accordingly.
• Check product quality and review sell by dates for freshness.
• Label, stock and inventory department merchandise.
• Report ordering/shipping discrepancies to the department manager.
• Stay current with ads and promotions, including seasonal and special offers.
• Adhere to food safety regulations and maintain proper temperatures in cases and coolers.
• Reinforce safety programs and report unsafe conditions or incidents to management.
• Inspect equipment and report items needing repair; notify store management as needed.
• Report all safety risks or issues, including theft or fraud.

Skills

Effective communication

Stress management

Basic math

Job description

Kroger in Locust Grove, GA is seeking a store associate to deliver exceptional customer service and help maintain a safe, clean store environment. You will assist the department manager with sales goals, answer customer questions, and stock/label department merchandise.

Ideal candidates are at least 18, with strong communication skills and basic math abilities. Retail experience and multilingual abilities are a plus, and compliance with all safety regulations is required.