Frozen Foods Dept Lead: Elevate Customer Experience

Kroger; Midlothian (VA); On-site; USD 28,000 - 36,000; Part time

Job summary

Kroger in Midlothian, VA seeks a customer-focused team member to deliver outstanding service and maintain a safe, clean store environment. You will assist the department manager to meet sales goals, answer questions about products, and help customers find items while upholding all safety and quality standards.

Responsibilities include stocking and labeling merchandise, communicating promotions, and documenting any discrepancies or safety concerns to store management. Retail experience is a plus.

Qualifications

• Must be 18 years or older.
• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Assist the department manager in achieving sales and profit goals.
• Maintain a safe and clean environment that encourages return visits.
• Answer questions about products and respond with informed suggestions.
• Monitor quality assurance standards and adherence to safety guidelines.
• Inform customers of promotions and special offers.
• Label, stock and inventory department merchandise.
• Record discrepancies in product ordering/shipping and report to management.
• Stay current with ads and ensure proper temperature control and logs.

Skills

Customer service

Effective communication

Stress management

Basic math

Job description

Kroger in Midlothian, VA seeks a customer-focused team member to deliver outstanding service and maintain a safe, clean store environment. You will assist the department manager to meet sales goals, answer questions about products, and help customers find items while upholding all safety and quality standards.

Responsibilities include stocking and labeling merchandise, communicating promotions, and documenting any discrepancies or safety concerns to store management. Retail experience is a plus.