Frontline Site Leader - Key Holder & CX Champion

Canton Car Wash LLC; Southfield (MI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits

401(k) matched at 4%

Paid time off

Tuition reimbursement

Parental leave

Pet insurance

Mental health days

On-the-job training

Job summary

El Car Wash in Southfield, MI is seeking a Key Holder to lead on the floor and keep the site running when management isn’t onsite. You’ll open and close with precision, set the standard for cleanliness and safety, and coach teammates in real time to deliver top-notch customer experiences.

As a frontline leader, you’ll handle customer questions, resolve issues, and maintain smooth operations through downtime or service interruptions, positioning yourself for future growth within the company.

Qualifications

• Reliable attendance and dependability required.
• Trustworthiness and reliability on team and management.
• Ability to open/close the site independently in all conditions.
• Capacity to coach peers and maintain standards without confrontation.
• Customer-first mindset, even during tough shifts.
• Growth-oriented attitude with willingness to advance.
• Basic mechanical comfort; able to troubleshoot and escalate.
• Prior shift lead or informal supervisory experience is a plus.

Responsibilities

• Open and close the site with precision and readiness for each shift.
• Lead from the front; set cleanliness, safety, and performance standards.
• Hold the site independently when management isn’t present.
• Coach and guide teammates in real time to maintain standards.
• Handle customer questions or concerns quickly and professionally.
• Communicate clearly with customers and team during downtime or interruptions.
• Grow and develop toward the next step in your career.

Skills

Reliable attendance

Trustworthy

Open/Close independently

Coach peers

Customer-first mindset

Growth mindset

Mechanical aptitude

Shift lead experience

Job description

El Car Wash in Southfield, MI is seeking a Key Holder to lead on the floor and keep the site running when management isn’t onsite. You’ll open and close with precision, set the standard for cleanliness and safety, and coach teammates in real time to deliver top-notch customer experiences.

As a frontline leader, you’ll handle customer questions, resolve issues, and maintain smooth operations through downtime or service interruptions, positioning yourself for future growth within the company.