Frontline Patient Triage Specialist

Associates-in-Dermatology; Louisville (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Associates in Dermatology is seeking a Patient Triage Assistant to join the front line of patient interaction. You will handle calls, emails, and requests, ensuring accurate data capture and timely updates in the EMR.

This role supports providers and patients by triaging inquiries and facilitating smooth communications across referrals, labs, and other care teams. The position emphasizes strong English communication, multitasking across phone, email, and administrative tasks, and adherence to

Qualifications

• High school diploma or GED required.
• Strong data entry and general computer skills.
• Excellent telephone and customer service abilities.
• Experience with EMR systems is advantageous.

Responsibilities

• Handle inbound/outbound calls for assigned providers.
• Answer calls, emails and requests from patients/providers while meeting service goals.
• Capture information accurately and update EMR/system records.
• Investigate and resolve issues or escalate as needed.
• Build trust with patients through proactive communication and timely service.
• Complete tasks to maintain efficient department workflow.

Skills

Data entry

Phone etiquette

Multitasking

Customer service

EMR systems

Education

High school diploma or GED

Tools

EMR software

Office suite

Job description

Associates in Dermatology is seeking a Patient Triage Assistant to join the front line of patient interaction. You will handle calls, emails, and requests, ensuring accurate data capture and timely updates in the EMR.

This role supports providers and patients by triaging inquiries and facilitating smooth communications across referrals, labs, and other care teams. The position emphasizes strong English communication, multitasking across phone, email, and administrative tasks, and adherence to